Manager - Technical Infrastructure Specialist

Job DetailsPosition: Manager - Technical Infrastructure SpecialistWork Location: Riyadh, KSAWork Mode: OnsiteJob Type: Long-Term Experience Required: 12-13 YearsNationality Preference: Indian Nationals currently working in KSACurrent Location Requirement: Candidate must be currently working and residing in KSA Position SummarySeeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.Key ResponsibilitiesInfrastructure Delivery ManagementLead end-to-end operations of:Data Center InfrastructureServer & Virtualization PlatformsNetwork Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)Linux & Unix PlatformsDeskside Support ServicesSOC and NOCStorage and BackupEnsure availability and operational readiness of enterprise infrastructure.Drive proactive monitoring, incident management, problem management, and root cause analysis.Maintain system uptime, performance, capacity, and reliability.Service Delivery & SLA ManagementEstablish and maintain service levels aligned with business requirementsMonitor and achieve SLA, OLA, KPI, and uptime targetsLead major incident management and service restoration activitiesDevelop operational dashboards and executive reports on service performanceEnsure adherence to ITIL best practices and service management processesMust HaveShould have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etcShould have strong experience ITIL and ISO processesShould have core technical expertise in at least 2 technologiesShould understand and worked on concept of Automation and AIShould understand Risk and compliance managementService improvement planGood to HavePreferably from IT service company- Wipro, Cognizant, LTI, etc