Manager - Technical Infrastructure Specialist

Location: Jeddah, Saudi ArabiaWork Mode: On-siteNationality: Saudi National MandatoryExperience: 18–20 YearsEducation: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Employment Type: Full-timeKey ResponsibilitiesLead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environmentsManage a multidisciplinary infrastructure team of 25+ members across multiple technologiesEnsure high availability, performance, capacity, reliability, and operational readiness of infrastructure servicesOwn and manage SLA, OLA, KPI, and uptime targetsLead Major Incident Management, service restoration, escalation, and Root Cause Analysis (RCA)Oversee Incident, Problem, and Change Management processes in line with ITIL practicesDrive proactive monitoring and continuous improvement of infrastructure servicesDevelop and execute Service Improvement Plans (SIP)Maintain operational dashboards and provide service performance reports to senior managementWork closely with SOC and security teams to maintain a strong cybersecurity postureEnsure compliance with ITIL, ISO, risk, security, and governance requirementsManage infrastructure-related operational, security, and compliance risksDrive automation and AI-enabled improvements within IT infrastructure operationsIdentify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimizationManage technology vendors and service providers against agreed SLAs and KPIsWork closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiativesSupport Business Continuity and Disaster Recovery requirements for critical infrastructureMust Have18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure ManagementSaudi National.Strong experience working within the KSA regionProven experience managing 25+ team members across multiple infrastructure technologiesStrong experience in enterprise infrastructure environments covering multiple areas such as:Data CenterServers & VirtualizationNetworks, including LAN, WAN, Wi-Fi and SD-WANLinux/UnixEndpoint & Deskside SupportSOC/NOCStorage & BackupCloud InfrastructureCore technical expertise in at least 2 infrastructure technologiesStrong experience with ITIL processes and IT Service ManagementGood understanding and working knowledge of ISO processes/standardsStrong experience in SLA/KPI management, Incident Management, Problem Management, Change Management, and RCAExperience developing and implementing Service Improvement PlansGood understanding of Risk and Compliance ManagementUnderstanding and practical exposure to Automation and AI in IT operationsStrong leadership and people-management capabilitiesExcellent stakeholder management and communication skillsAbility to manage critical incidents and infrastructure escalations in a large enterprise environmentGood to HaveExperience working with a leading IT services organization such as Wipro, Cognizant, LTI, or a similar organizationExposure to AI-driven IT Operations / AIOpsUnderstanding of Agentic AI and its potential use cases in infrastructure and service operationsExperience implementing infrastructure and service management automation initiativesExperience managing hybrid Cloud and on-premises infrastructureExposure to enterprise SOC and NOC operationsExperience with infrastructure monitoring, observability, and operational dashboarding toolsExposure to Business Continuity Management (BCM) and Disaster RecoveryRelevant certifications in ITIL, ISO, Cloud, Networking, Security, or Infrastructure Management would be an advantageExperience managing multiple vendors and third-party service providers in a large enterprise environment