Manager - Telecoms

I. MAJOR RESPONSIBILITIES AND DUTIES:Identifies technologies and solutions to support the technology road map.Provides subject matter expertise to related technology disciplines for collaborative projects.Interact with solution and technology vendors for project services and technology updates, among other engagements.Provides mentoring to IT Technician, Telecoms within the functional group.Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.Performs service testing and benchmarking for IP services and enhanced customer experience.Provides isolation, resolution, and tracking for escalated alarms and issues.Manages recurring problems and creates and/or implements long term solutions.Escalates incidents to vendor for resolution when necessary.Invokes change management process for every changes that needs to be applied on the network.Reviews service work order from IT Technician group and manage the implementation timeline based on the content.Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.Manages trouble tickets and ensure resolution within SLA.Provides assistance via client technical meetings to escalated/recurring concerns.Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.Designs maintenance activities and creation of knowledge baseCreate and maintain detailed network infrastructure diagram and documentation.II. JOB SPECIFICATIONS:Educational Requirement :Bachelor’s Degree in Engineering, IT, Business, or equivalent years of experienceCNNA and Voice Certification is an advantageAt least 5years of hands-on experience in network operations and supportAt least 5 years experience in supporting a large, complex data networkKnowledge in operating systems and infrastructure technologyExperience RequirementsTelecoms technologiesKnowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching, and securitySkills and Attributes Leadership Skills :Problem-solving skillsPeople ManagementMotivational and Coaching skillsContinuous Improvement

Technical Skills

Advanced troubleshooting and technical skillsIT internal processes, policies and proceduresOther Qualifications :Fluent in oral and written EnglishTagalog & Japanese speaking is an advantageSelf-MotivatedExcellent communication skills and interpersonal skills