Managing Director (MSP)

Managing Director | $200k + super & annual bonus (Melbourne MSP)Lead an established Managed Services business. Own the P&L. Shape the strategy. Build a high-performing team.Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare opportunity to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.What you'll be doingLead and develop a team of Service Desk and Infrastructure Engineers (L1–L3)Own the Managed Services P&L, including revenue, profitability and utilisationDrive operational excellence across service delivery, projects and customer experienceBuild trusted relationships with key clients and act as the senior escalation pointImprove processes, automation and AI adoption to increase efficiency and service qualityWork closely with the CEO to help shape business strategy and future growthEnsure projects are delivered on time, within budget and to a high standardWhat we're looking forProven leadership within an MSP environmentExperience managing technical teams and customer outcomesStrong commercial acumen with exposure to P&L, utilisation and recurring revenueCredible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and securityExperience improving operational processes and leveraging automationA modern leadership style with a genuine interest in AI and technology innovationExcellent stakeholder management and client-facing skillsWhat's on offer?$200,000 + super + performance bonusSenior leadership position reporting directly to the CEOGenuine ownership of a successful Managed Services divisionOpportunity to influence business strategy and future directionHybrid working (Melbourne)Stable business with an excellent reputation and loyal client base