Mandarin-Speaking Call Centre Operator / Customer Service Operator

🚨 WE ARE HIRING | MANDARIN-SPEAKING CALL CENTRE / CUSTOMER SERVICE OPERATOR 🚨📍 Location: Woodmead, Johannesburg, South Africa💼 Employment Type: Full-Time🕒 Working Arrangement: Rotational / Shift-Based💰 Salary: R10,000 – R12,000 per month + potential performance incentivesAn exciting opportunity is available for a Mandarin-speaking Customer Service / Call Centre Operator to join a growing international and multicultural working environment.We are looking for a professional, reliable and customer-focused individual who is fluent in Mandarin Chinese and English and enjoys communicating with and assisting customers.🔑 Key Responsibilities:• Handle inbound and outbound customer calls in Mandarin and English• Respond professionally to customer enquiries and provide accurate information• Identify customer issues and provide appropriate assistance• Escalate complex or unresolved matters when necessary• Accurately capture customer information, enquiries and follow-up activities• Follow call-handling procedures, workflows and service standards• Provide basic Mandarin-English translation or interpretation when required• Follow up on customer requests and ensure issues are resolved or appropriately escalated• Work closely with team members and relevant departments• Maintain accurate communication records and customer confidentiality🎓 Requirements:✔ Fluent Mandarin Chinese and English, both spoken and written✔ Minimum Diploma / NQF Level 6 qualification or equivalent✔ Excellent verbal communication and listening skills✔ Professional telephone manner and strong customer-service skills✔ Ability to communicate patiently and clearly with different customers✔ Basic computer skills, including email, Word, Excel and data capturing✔ Ability to follow procedures and work accurately✔ Willingness to work rotational shifts according to operational requirements⭐ Advantageous:• Previous call centre, contact centre or customer service experience• Mandarin-English translation or interpretation experience• Experience using CRM, ticketing or customer management systems• Experience working in a multicultural or international environment• Previous experience supporting Chinese-speaking customers🎓 Strong university graduates with excellent Mandarin and English communication skills are also encouraged to apply, even if they do not have extensive call centre experience.👤 We are looking for someone who is:• Responsible and reliable• Customer-focused and professional• Patient and attentive• Calm under pressure• Detail-oriented and organised• A strong communicator and team player• Quick to learn new systems and processes• Flexible and comfortable working shifts• Willing to take ownership of customer issues📩 To apply, please submit your CV together with a brief summary of your Mandarin and English proficiency and any relevant customer service, call centre or translation experience.#Hiring #CustomerService #CallCentreJobs #MandarinSpeaking #ChineseSpeaking #JohannesburgJobs #WoodmeadJobs #CustomerSupport #ContactCentre #JobsInSouthAfrica