Mandarin-Speaking Reservations Agent

Fluent Mandarin (spoken and written) is mandatory. Applications without Mandarin will not be considered.Urban Chic runs design-led serviced apartments in London and Abu Dhabi. We're looking for a Reservations Agent / Client Support who speaks fluent English and Mandarin to join our Abu Dhabi office.Salary: AED 5,000 – 7,000 per month, inclusive of all benefits. Office-based in Abu Dhabi.Key responsibilitiesManage inbound and outbound reservation requests across all channels (OTAs, direct, corporate, WhatsApp, email, phone).Give timely, courteous support to guests and clients, answering enquiries and resolving issues.Keep accurate records of bookings, cancellations and client communications.Work with the operations team so every stay runs smoothly.Handle Mandarin-speaking guests and clients, and help with other languages where needed.EssentialFluent Mandarin, spoken and written.Fluent English, spoken and written.Prior experience in reservations, holiday homes, hospitality or client support.Strong interpersonal and customer-service skills.Based in the UAE (or willing to relocate) and able to work from our Abu Dhabi office.DesirableHoliday homes / short-term rental experience.Additional languages.Experience with international or multilingual guests.How to applySend your CV and a short cover letter on your language proficiency and relevant experience to mail@my-urbanchic.com, subject "Reservations Agent (Mandarin) – Abu Dhabi".