Market Research Associate Project Manager / Project Manager

About Us At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.Introduction To support our continued growth in APAC, we are looking for a Project Manager / Associate Project Manager to join our team based in Tokyo, Japan.The RoleThe Associate Project Manager is an early-career project owner responsible for managing market research projects from setup to delivery, with guidance and support from senior team members.This role is ideal for someone with at least 1 year of experience in market research operations or project coordination, who is ready to take more ownership, build confidence in client-facing interactions, and progress toward a full Project Manager role.Key Responsibilities Project Execution & CoordinationManage end-to-end delivery of standard online market research projects, from project setup to final delivery, with support where needed.Coordinate project timelines, questionnaires, programming, data collection and data processing activities with internal operational stakeholders.Monitor project progress and ensure key milestones are met.Identify risks or issues early and escalate appropriately to the Team Leader.Client & Internal CommunicationCommunicate clearly and professionally with clients regarding project status, timelines, and next steps.Support client calls and written communication, building confidence in client interaction over time.Work closely with internal teams (Sales, Research, Programming, Fieldwork, Data Processing) to ensure smooth and timely project execution.Quality & DeliveryPerform quality checks on project setups, data, and deliverables.Ensure projects meet agreed specifications and internal quality standards.Apply best practices in market research project management and continuously improve delivery accuracy.Learning & DevelopmentDevelop a strong understanding of online market research methodologies and delivery processes.Build project ownership and decision-making skills with the goal of progressing to a Project Manager role.Actively seek feedback and coaching to support continuous learning and professional growth.About YouExperience & SkillsMinimum 1 to 2 years of experience in market research operations, project coordination, or project management.Familiarity with online quantitative market research is strongly preferred.Strong attention to detail and organizational skills.Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in parallel.Highly motivated, comfortable working in a fast-paced environment and meeting tight deadlines.Native Japanese speaker who is proficient in English for reading, understanding, and communication.Our Values Acting with Ownership: Demonstrating individual accountabilityBringing a Forward Mindset: Being action-oriented, bold & entrepreneurialCollaborating with Curiosity: Exhibiting teamwork through togethernessDiscussing openly, committing jointly: Sharing your views openlyEmbracing Empathy: Being egoless & caringWhat We OfferAt Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.Join our global team. We welcome big thinking and reward great work.