Marketing Executive & Sales (In NBFC)
Rajsi Infin Consultants Private Limited · Dwarka, Delhi, India
Apply & track with Apply EdgeJob Description – Collections Team Lead
- Manage, guide, and monitor the Collections Tele calling Team.
- Allocate accounts and set daily/monthly collection and recovery targets.
- Monitor pre-due, due, overdue, and delinquent accounts and ensure timely follow-ups.
- Track payment commitments (PTPs), payments received, overdue amounts, and broken commitments.
- Develop and implement appropriate collection and follow-up strategies for different delinquency stages.
- Handle difficult cases, customer disputes, and collection-related escalations.
- Monitor team call quality and provide regular coaching and performance feedback.
- Prepare and maintain daily and monthly Collection MIS, including recovery performance and delinquency trends.
- Coordinate with concerned internal teams for payment reconciliation and case resolution.
- Ensure achievement of collection efficiency, recovery, and delinquency-control targets.
- Ensure the team follows the Company's approved collection processes, customer communication standards, and compliant collection practices.Required Skills
- Strong leadership, negotiation, communication, and problem-solving skills.
- Experience in account allocation, delinquency monitoring, payment tracking, collection strategy, and escalation handling.
- Ability to manage and drive a target-oriented tele-collections team.
- Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
- Good understanding of professional and responsible collection practices.Preferred: Candidates with hands-on team-leading experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.