Marketplace Operations Associate

About EdgeEdge is an AI-native healthcare staffing company transforming how healthcare organizations source, hire, and manage talent across healthcare, dental, insurance, and accounting. We connect global talent with opportunities across the U.S. healthcare ecosystem through technology, training, and operational excellence.About the RoleThe Marketplace Operations Associate supports the Marketplace Operations Lead in managing the day-to-day workflows that keep Edge’s talent Marketplace running efficiently.This role owns assigned Return to Marketplace (RTM) cases from intake through readiness, maintains accurate talent data and operational trackers, manages referral and compensation tracking, and supports reporting and training initiatives.You’ll work closely with Relationship Managers (RMs), Marketplace Operations, and internal teams to ensure talent cases move forward within defined SLAs, operational issues are resolved, and Marketplace data remains accurate and reliable.We’re looking for someone who is highly organized, detail-oriented, comfortable working with data, and able to manage multiple cases simultaneously while ensuring every case has a clear next step.What You’ll DoReturn to Marketplace (RTM) OperationsOwn assigned Return to Marketplace cases end-to-end within defined SLAs, from initial submission through readiness and presentation to opportunities.Review RM submissions for completeness, identify missing information, and follow up with RMs within one business day.Schedule and lead intake meetings with returning talent to understand their circumstances, availability, experience, and readiness.Prepare comprehensive case summaries, including relevant information and preliminary eligibility recommendations, for final review and decision.Serve as the primary point of contact for talent re-entering the Marketplace, guiding them through the readiness process until they are interview-ready and presented to opportunities.Review the RTM queue daily, ensuring every case has a clear next action, owner, and timeline.Monitor interview outcomes and talent conversion, identify recurring reasons for unsuccessful interviews, and use these insights to strengthen candidate preparation and the RTM process.Apply RTM eligibility guidelines consistently and escalate cases requiring additional review.JIRA Ticket & Issue ManagementOwn JIRA tickets raised by or on behalf of Marketplace talent, ensuring issues are tracked and resolved within defined SLAs.Review and prioritize tickets daily based on urgency, impact, and SLA requirements.Maintain accurate ticket statuses, notes, and follow-up actions.Partner with internal teams to resolve issues and remove blockers affecting talent readiness, availability, or progression.Follow up with internal stakeholders until issues are resolved and communicate relevant updates to talent or RMs.Escalate unresolved issues, SLA risks, and operational blockers when additional support is required.Salesforce & Marketplace Data ManagementCreate, update, and maintain accurate talent profiles in Salesforce.Review candidate records for completeness, consistency, duplicate profiles, and conflicting information.Ensure talent availability, readiness, case status, and relevant interaction records are accurately reflected in Salesforce.Update Salesforce and operational trackers immediately following talent or RM interactions, ensuring status changes are recorded on the same business day.Maintain clean and reliable data to support Marketplace dashboards, forecasts, operational reporting, and decision-making.Identify data discrepancies and coordinate corrections before they impact reporting or operational workflows.Referral Program & Compensation TrackingOwn the monthly referral tracker, ensuring all new referrals are logged and accurately maintained.Verify referral eligibility against established program guidelines.Track referral status, eligibility, and applicable payout amounts.Calculate referral payouts for review and sign-off ahead of the monthly payout deadline.Track salary disbursements for eligible RTM talent and reconcile payments against approved amounts each pay cycle.Flag discrepancies, missing approvals, and payment-related issues for resolution.Reporting & Marketplace AnalyticsRefresh recurring Salesforce and Power BI dashboards according to established reporting schedules.Review dashboard data for anomalies, inconsistencies, and missing information before reports are circulated.Monitor RTM case progress, talent readiness, interview outcomes, conversion patterns, and operational performance.Identify recurring issues and trends that may affect Marketplace efficiency or talent progression.Escalate reporting discrepancies and SLA risks as soon as they arise.Support the Marketplace Operations Lead with operational reporting, data analysis, and performance tracking.Training, Documentation & Process ImprovementSupport training and preparation initiatives for returning talent, helping ensure candidates are ready for interviews and Marketplace opportunities.Stay current on RTM eligibility guidelines, referral program rules, and compensation policies, applying them consistently across assigned cases.Tag termination reasons consistently across RTM cases to support analysis of client-side termination trends.Identify recurring operational issues, process gaps, and bottlenecks across Marketplace workflows.Contribute to RTM documentation, process guidelines, and operational playbooks.Recommend practical improvements that strengthen case management, data accuracy, SLA adherence, and talent readiness.What You’ll NeedMust-Haves1–3 years of experience in operations, HR operations, recruiting operations, talent management, customer operations, or a similar coordination-heavy role.Strong organizational skills and the ability to manage multiple cases, tickets, and deadlines simultaneously.High attention to detail, particularly when handling candidate information, eligibility checks, compensation tracking, and operational reporting.Comfortable working with spreadsheets, trackers, and structured data.Strong written and verbal communication skills, with the ability to coordinate effectively with talent, RMs, and internal stakeholders.Ability to follow established policies, guidelines, and workflows while identifying cases that require escalation.A proactive approach to follow-ups, issue resolution, and ensuring cases do not remain stalled.Ability to identify data inconsistencies, investigate discrepancies, and maintain accurate records.Comfortable working in a fast-paced environment with defined SLAs and changing priorities.Nice to HaveExperience working with Salesforce, JIRA, Power BI, or similar CRM, ticketing, and reporting platforms.Previous experience in healthcare staffing, talent operations, recruitment coordination, or Marketplace operations.Familiarity with candidate readiness, talent availability, interview coordination, or post-termination workflows.Experience maintaining referral trackers, payroll trackers, compensation records, or payout calculations.Basic understanding of dashboards, operational metrics, and data reconciliation.Experience documenting processes, identifying operational gaps, or improving workflows.Why Join Edge?Take ownership of meaningful Marketplace workflows that directly impact talent readiness and placement opportunities.Work closely with Marketplace Operations leadership and cross-functional teams.Develop hands-on experience across talent operations, case management, data quality, reporting, and process improvement.Build expertise in Salesforce, JIRA, Power BI, and operational systems.Contribute to a growing global organization where operational execution and continuous improvement matter.Develop a career path across Marketplace Operations, Talent Operations, and broader operational functions.