Maternal Health Navigator

Why Join Care Medical Practice?Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.Position OverviewThe Maternal Health Navigator supports daily operations of the Healthy Start Buffalo maternal health program, providing administrative support, participant engagement, intake and enrollment navigation, data quality support, transportation navigation, and community outreach. The role works closely with Healthy Start staff, maternity clinical teams, and community partners to ensure smooth program operations, accurate documentation, and timely connection of families to services in alignment with HRSA requirements.Key ResponsibilitiesSupport daily operations of the Healthy StartforBuffalo maternal health program, including administrative coordinationConduct participant intake, enrollment initiation, and follow-up for member referralsAssist with resource navigation, with a focus on scheduling transportation for member appointmentsManage inbound and outbound participant communications related to scheduling, referrals, and engagementCoordinate with Healthy Start care coordination staff and maternity clinical teams to support appropriate triage and service connectionMaintain accurate participant records and documentation across required systems (e.g., MEDENT and outreach tracking tools)Support data quality and compliance activities related to HRSA reporting and partner submissionsPrepare and distribute program and educational materials as directedParticipate in community outreach events, tabling, and partner engagement activitiesAttend meetings and provide administrative or documentation support as requestedConduct outreach to group-based education participantsRequired QualificationsBachelor’s degree in Public Health, Human Services, Health Administration, Social Work, or a related field; or equivalent relevant experienceMinimum of 3–5 years of experience in a healthcare, maternal health, or community-based program settingExperience with participant intake, enrollment, scheduling, referrals, or program coordinationStrong interpersonal and communication skills, with the ability to engage participants and families respectfully and effectivelyDemonstrated organizational skills and attention to detail in a fast-paced environmentProficiency with Microsoft Office applications; experience with MEDENT or similar electronic health record systems preferredFamiliarity with maternal and infant health services, community resources, and referral coordinationAbility to maintain accurate documentation and support data quality requirements for grant-funded programsThe working environment and physical requirements of the job include:Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.Equal Opportunity & Reasonable Accommodation StatementCare Medical Practice is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.Our BenefitsFinancial Well-beingCompetitive Compensation: We offer competitive salaries to attract and retain the best talent.401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.Dental & Vision Coverage:Maintainyour oral and eye health with our employer-paid dental and vision plans via MetLife.Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness timeAdditional PerksContinuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.Commuter Benefits: Save on your commute with our commuter benefits program.Mileage Reimbursement: Get reimbursed for work-related travel expenses.