MEA Regional Account Director

Location: Dubai, UAEHybrid: Yes 3 days a week in the officeAbout UsDragonpass is a leading provider of travel and lifestyle benefits for frequent flyers and global citizens. We partner with global brands across financial services, travel, hospitality and loyalty, delivering premium experiences that enhance the customer journey.As a B2B2C business, we work with enterprise clients who provide Dragonpass benefits to their customers, helping organisations create stronger engagement, loyalty and value.The OpportunityWe're looking for an experienced MEA Regional Account Director to lead the growth and development of some of Dragonpass' most strategic client partnerships across the Middle East and Africa.This is not a traditional account management role. We're seeking a commercially minded leader who combines strong business development capability with proven experience managing and growing Tier 1 enterprise accounts. You'll be responsible for developing long-term strategic partnerships, identifying new revenue opportunities, and acting as a senior escalation point for key clients across the region.Based in Dubai, you'll operate at an executive level, building trusted relationships with senior stakeholders, influencing commercial strategy, leading a high-performing team, and helping drive Dragonpass' continued growth across MEA.This role is ideal for someone who is equally comfortable opening new doors, winning new business and growing existing strategic relationships over the long term.Why This Role MattersThis role is central to Dragonpass' growth strategy across the MEA region. You will play a key role in:Driving revenue growth across both existing and new client partnershipsExpanding Dragonpass' presence across key markets throughout the regionDeveloping long-term strategic relationships with enterprise clientsIdentifying new commercial opportunities across products, markets and business unitsBuilding a high-performing and scalable regional account management capabilityStrengthening Dragonpass' position as a strategic partner to some of the world's leading organisationsYour impact will directly influence revenue growth, client retention, market expansion and the long-term success of Dragonpass in one of our most important growth regions.Key ResponsibilitiesStrategic Account LeadershipOwn and grow a portfolio of strategic enterprise and global client relationshipsBuild trusted, long-term partnerships with senior stakeholders, including VP and C-suite leadersAct as the senior relationship lead and escalation point for key client accountsDevelop account strategies that align client objectives with Dragonpass' capabilitiesLead regular governance meetings, executive reviews and strategic planning sessionsBusiness Development & Commercial GrowthIdentify, develop and secure new commercial opportunities across the MEA regionGrow existing partnerships through account expansion and cross-functional collaborationDevelop and execute commercial strategies that drive sustainable revenue growthLead complex commercial discussions, negotiations and contract renewalsSupport market expansion and help establish Dragonpass in new client and partner networksLeadership & Team DevelopmentBuild, lead and develop a high-performing client-facing teamCreate a collaborative culture focused on accountability, growth and continuous improvementCoach and mentor team members to strengthen commercial capability and client leadership skillsSupport the ongoing development of the MEA commercial organisationCommercial Performance & Operational ExcellenceDrive forecasting, account planning and commercial performance activitiesMaintain visibility of opportunities, risks and growth priorities across the portfolioUse data, market insight and client feedback to inform strategic decisionsWork closely with Product, Technology, Finance, Marketing and Operations teams to deliver successful client outcomesEnsure consistent, high-quality communication with internal and external stakeholdersWhat We're Looking ForExperienceProven experience managing and growing large, complex enterprise or global client relationshipsStrong business development experience, with a track record of identifying, pursuing and securing new commercial opportunitiesExperience working with Tier 1 clients and senior decision-makersDemonstrated success growing strategic accounts and delivering sustainable revenue growthStrong commercial background, including contract negotiations, partnership development and account strategyExperience managing commercial performance, forecasting and business planning activitiesExperience operating across multiple countries or regions, ideally including the Middle East and AfricaLeadership & Commercial SkillsExperience leading, mentoring or developing customer-facing commercial teamsAbility to influence and build credibility with executive and C-suite stakeholdersStrong strategic thinking and problem-solving skillsExcellent relationship-building and stakeholder management capabilitiesAbility to balance new business acquisition with strategic account growthComfortable operating in complex, fast-paced and evolving environmentsPersonal AttributesProactive and commercially driven, with a growth mindsetCollaborative and relationship-focusedAdaptable and solutions-orientedStrong communicator with the ability to influence diverse stakeholder groupsPassionate about creating value for clients and building long-term partnershipsWhy Join Dragonpass?Join a growing global organisation at an exciting stage of expansionLead strategic partnerships with some of the world's most recognised brandsPlay a key role in shaping Dragonpass' commercial growth across the MEA regionBuild and develop a regional team in one of the world's most dynamic marketsInfluence business strategy and make a tangible impact on organisational successBenefit from genuine opportunities for career growth and leadership developmentInclusion at DragonpassAt Dragonpass, we're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives. If you're excited about this opportunity but don't meet every requirement, we encourage you to apply. We recognise that skills and experience can be gained in many different ways, and we're committed to considering all candidates fairly and equitably.