Meal plan or Restaurants Operations

Operations Supervisor — GoOrganicLocation: Dubai, UAE (on-site) Industry: Plant-Based Wellness / Cold-Pressed Juice & Meal Programs Reports to: FounderAbout GoOrganicGoOrganic is a HACCP-certified, UAE-based plant-based wellness brand with 11+ years in the market, known for cold-pressed juices, clinical reset programmes, Liquid Intensives, smoothies, soups, and salads. We're looking for a hands-on, numbers-driven Operations Manager to run day-to-day kitchen and supply operations with full ownership — someone who acts without needing to be chased.Role SummaryThe Operations Manager owns the kitchen floor, the supplier relationships, and the cost line. This is not a desk-and-report role — it requires being present on the kitchen floor, catching problems before they escalate, and constantly pushing supplier terms and production efficiency to protect margins.Key ResponsibilitiesKitchen Team Management: Directly supervise kitchen staff, daily production schedules, hygiene/HACCP compliance, and output quality.Supplier & Vendor Management: Own all supplier relationships — sourcing, ordering, quality checks, and payment terms. Constantly renegotiate pricing, MOQs, and payment terms to protect margin.Cost Control & Profitability: Track cost-per-unit across every SKU, flag margin leakage immediately, and proactively bring cost-saving proposals — not just report numbers after the fact.Kitchen Orders & Inventory: Plan and place kitchen orders based on demand forecasts, minimize waste and spoilage, and manage stock levels to avoid both shortages and overstock.Logistics & Reporting: Produce accurate, timely logistics and production reports (daily/weekly) covering output, waste, cost variances, and delivery performance.Customer Complaint Resolution: Personally review and act on customer/CRM complaints related to kitchen output or delivery quality — same day, not batched.Proactive Issue Management: Identify and resolve supplier, kitchen, or quality issues before they're escalated by the founder or CRM team. This is a self-directed role that must function with minimal daily supervision, including when the founder is traveling or out of the country.Cross-team Coordination: Liaise with CRM, PR, and nutrition credentialing teams to ensure kitchen output supports brand and marketing commitments.What We're Looking For3+ years in an Operations/Kitchen Operations/Catering Operations role, ideally in meal-plan, catering, or F&B production (e.g. Delicut, Kcal, RoveFresh, or similar).Proven track record of negotiating supplier contracts and driving down COGS.Strong grip on inventory planning, food cost %, and waste reduction.Comfortable owning a P&L-relevant function, not just executing tasks.Demonstrated proactivity — please be ready to give specific, concrete examples in interview of situations where you caught and resolved an issue before being told to.Based in or willing to relocate to Dubai; must work on-site at the kitchen.Strong communication skills in English (Arabic/Hindi a plus given supplier and staff base).What We Don't WantSomeone who needs daily check-ins or founder presence to stay on task.Reactive problem-solving (fixing only after a complaint or shortage hits).Shortcuts on quality, hygiene, or supplier vetting to save timeEmail on Meenaxy@goorganic.me