Media Operations Manager

The Media Operations Manager reports to the VP Technology and is responsible for managing the Media Operations team responsible for the entire media lifecycle from acquisition through to distribution. The Media Operations Manager is part of the Technology Department at TERN. WHAT YOU WILL DO:Product Owner for our Media Asset Management system:Subject-Matter-Expert for the business’Responsible for the continual development and improvement of the system, workflow and processes through robust change management and in-line with the business’ needsProvide escalated support to usersMain point-of-contact for BAU communication with associated vendor(s)Management of Media Operations teams:Ensure the Media Operations team are adequately resourced to ensure appropriate availability and support to businesses under the WSMG HoldingPerform regular 1-on-1 catchups with direct-reports to ensure team health and mitigate any staffing issues that may ariseComplete Performance Reviews with direct reports in accordance with HR proceduresWork across departments to understand and predict Media Operations requirementsWork with Technical Projects Managers, IT and the VP Technology to continually develop and improve media-related processes and workflowsEnsure documentation is up to date Responsible for the co-ordination, QC and ingest of all RAW rushes, TX masters, localisation and associated technical deliverables into the MAM and BMSLiaise with our playout and content partners to ensure all material is delivered on-time. If material failed QC, make sure that replacement content is delivered or corrective action is taken.Media contact for content buyers to ensure that all outgests of media assets and any other required elements are delivered on-time and according to the agreed technical specifications. Provide technical guidance to production and outside broadcast teams to ensure appropriate tooling and workflows to deliver according to the agreed technical specificationsProvide technical support as requiredWHAT YOU NEED:Experience managing a Media Operations teamBachelor’s degree or Diploma in a related technical fieldAt least 3 years’ experience in a TV/Post-production environment is a pre-requisiteA critical eye and earExtensive knowledge of media specifications and formatsFamiliar with field and outside broadcast productionsKnowledge of post-production workflowsWorking experience with audio and video NLEsKnowledge and experience working with a Broadcast Management SystemKnowledge and experience working with a Media Asset Management SystemKnowledge of HDR and associated formats is a bonusKnowledge of linear playout and distributionExperience working in a 24/7 broadcast environmentAbility to multi-task and prioritiseExceptional communication and interpersonal skillsFluent spoken and written English