Medical Office Administrator

Company Description William Osler Health System – Etobicoke General Hospital is a community-focused healthcare organization serving patients in Toronto, Ontario and the surrounding area. Located at 101 Humber College Blvd, the hospital provides a range of acute and ambulatory services in a modern clinical environment. Team members work collaboratively to support high-quality, patient-centered care across multiple departments and specialties. The organization values professionalism, compassion, and safety, and offers opportunities for growth within a large regional health system.Role Description The Medical Office Administrator is a full-time, on-site role based at Etobicoke General Hospital in Etobicoke, ON. This role is responsible for managing front-desk reception duties, including greeting patients, answering phones, scheduling appointments, and directing inquiries to appropriate clinical staff. Day-to-day tasks include maintaining patient records, processing registrations, handling referrals, and supporting billing or documentation requirements in accordance with hospital policies and privacy regulations. The Medical Office Administrator coordinates communications between patients, families, and healthcare professionals, and ensures the waiting area and administrative workspace are organized and efficient. The role also involves general office administration tasks such as preparing forms, managing correspondence, and assisting with departmental reports or data entry as required.QualificationsStrong receptionist and front desk skills, including Receptionist Duties and Phone Etiquette.Experience working in a Medical Office environment and familiarity with healthcare workflows.Proficiency in Administrative Assistance and Office Administration tasks.Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.Comfort with electronic medical records (Office EMR and EPIC) and common office software (e.g., Microsoft Office suite).Clear, professional communication skills and a patient-centered approach when interacting with the public and clinical teams.Diploma or certificate in medical office administration or a related field, or equivalent experience in a healthcare setting.Knowledge of confidentiality, privacy legislation, and basic medical terminology is an asset.