Medical Office Manager

Join MyCHN as a Medical Office ManagerAt MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.Why You’ll Love Working HereMission-driven, community-focused organizationSupportive, team-based cultureOpportunities for career growth and developmentThe chance to make a real impact in underserved communitiesWhat You’ll Do & BringAs a Medical Office Manager, you’ll lead front office operations, drive patient experience, and ensure efficient scheduling and workflow to support high-quality, coordinated care.Key ResponsibilitiesOversee daily front desk operations and supervise Patient Service Specialists (PSS)Optimize provider schedules, patient flow, and appointment confirmation processesMonitor KPIs including productivity, collections, patient experience, and schedule utilizationEnsure accurate registration, insurance verification, referrals, and payment collectionManage scheduling templates, minimize no-shows, and maintain strong patient retentionSupport staff training, onboarding, coaching, and performance feedbackResolve escalated patient concerns and ensure excellent service deliveryCollaborate across departments to support care coordination and service integrationEnsure compliance with HIPAA, OSHA, and organizational policiesMaintain office operations including supplies, cleanliness, and overall clinic presentationDrive continuous improvement initiatives to enhance patient access and satisfactionWhat You BringHigh school diploma or GED2+ years of front office experience in a dental or healthcare setting (leadership or management preferred)Strong knowledge of scheduling, insurance verification, and patient access workflowsExcellent leadership, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentCommitment to patient-centered care and service excellenceStrong organizational skills with attention to detail and accountabilityReady to Make a Difference?Join a compassionate, fast-paced team where your leadership and impact truly matter.Apply today and grow your career with MyCHN.