Medical Office Receptionist

Medical Receptionist – Ajyal Medical CenterAjyal Medical Center is seeking a professional and detail-oriented Medical Receptionist team member to support front office operations. This role is responsible for welcoming patients, managing registration and insurance verification, handling cashier duties, and ensuring smooth patient flow throughout the clinic. The ideal candidate will combine technical accuracy with compassionate service, creating a welcoming environment that reflects Ajyal Medical Center’s commitment to compassionate, family-centered care.About Ajyal Medical CenterAjyal Medical Center is a patient-centered, multi-specialty clinic in Ras Al Khaimah dedicated to providing whole-person healthcare that nurtures families across generations. Our model emphasizes excellence in evidence-based medicine, teamwork across specialties, and deep respect for the cultural context in which we serve. We believe healthcare is best practiced through collaboration, humility, and people-centered care.Our Values1. Servant Ownership – Willing to pick up the trash2. Honesty – Integrity and trustworthiness in all aspects of life3. Diligence – Perseverance and courage to meet the opportunities ahead4. Dignity – Honoring each person’s worth as a uniquely created individualWhy Join Ajyal Medical Center?At Ajyal Medical Center, you’ll be part of a mission-driven team that’s shaping a new model of family-focused healthcare in Ras Al Khaimah. We emphasize collaboration across specialties, professional growth, and cultural respect in a supportive work environment. This role offers the opportunity not just to deliver front office services, but to help build a trusted home for health and wellness that will serve families for generations to come. Ajyal Medical Center also provides a structured onboarding process and ongoing professional development, including mentoring, quarterly growth conversations, and opportunities for continuous learning. This role also offers a growth pathway into Senior Registration Officer or Front Office Supervisor positions based on performance.How to ApplyIf you are a service-oriented professional who thrives in a collaborative environment, values cultural understanding, and is eager to contribute to a growing clinic, we would love to hear from you.Position SummaryAjyal Medical Center is seeking a professional, welcoming, and detail-oriented Front Desk Representative to support our customer service, registration, and cashier functions. This role is ideal for someone who values accuracy, hospitality, and smooth patient flow, and who thrives in a fast-paced, multicultural outpatient setting. The Front Desk Representative will serve as the first point of contact for patients and families, ensuring efficient registration, clear communication, and reliable cashiering—all while reflecting Ajyal Medical Center’s commitment to compassionate, family-centered care.Key Responsibilities· Welcome and guide patients courteously, providing clear information on services, waiting times, and next steps.· Accurately register and update patient information in the EMR and verify insurance eligibility/authorizations.· Explain financial responsibilities (co-pays, exclusions, non-covered services) and process payments, refunds, and receipts.· Maintain and reconcile the daily cash float, ensure required approvals for reversals/refunds, and submit daily cashiering reports.· Coordinate closely with nursing, clinical, and billing teams to support efficient patient flow and service delivery.· Schedule, reschedule, and confirm appointments via phone, SMS, or email; manage reminders, follow-ups, and cancellations to reduce no-shows.· Handle inquiries and complaints professionally and document cases according to policy.· Protect the confidentiality of patient and financial information in line with data-protection standards.· Keep the reception area clean, organized, and welcoming; participate in required trainings, meetings, and quality/safety activities.· Perform additional duties as assigned to support patient care and overall clinic operations.Qualifications· Diploma or degree in business, accounting, or a related field (preferred).· 2+ years of experience in front office, cashiering, or customer service (preferred).· Fluent in English; Arabic preferred· Comfortable with EMR systems and UAE insurance/TPA portals (Neuron, Nextcare, NAS) — preferred but not required.· Strong numerical accuracy, attention to detail, and ability to multitask under pressure.· Skilled in professional communication, conflict resolution, and customer relations.· Experience handling cash and electronic payments.· Basic understanding of infection control, workplace safety, and emergency procedures.· Willing to learn, take feedback, and work collaboratively in a growing clinic environment.· Demonstrates emotional intelligence, cultural sensitivity, and a respectful, team-oriented attitude.Work Schedule & Compensation· Full-time role· Competitive salary and benefits package.*Final candidates will be asked to provide professional and character references that speak to their integrity, teamwork, and professionalism.