Medical Receptionist

📍 Bloom Plus Poly Clinic, International City, Dubai 🕒 Full-Time | On-SiteAbout Bloom Plus Poly Clinic Bloom Plus Poly Clinic LLC is a patient-centred, multi-specialty healthcare facility supported by experienced healthcare partners from Australia and India. We are committed to delivering accessible, ethical and high-quality healthcare in a welcoming and professional environment.Our departments and services include:• Pediatrics • Obstetrics and Gynecology • General Medicine • Family Medicine • Internal Medicine • Dermatology • General Dentistry • Orthodontics and Clear Aligners • Vaccinations and Preventive Healthcare • Laboratory and Diagnostic Services • Pharmacy ServicesWith an excellent 4.9★ Google rating, Bloom Plus is trusted for its experienced medical professionals, compassionate care and commitment to an outstanding patient experience.📍 Location: R23, France Cluster, International City, Dubai 🕘 Working Hours: Open daily from 9:00 AM to 11:00 PMRole Overview: We are looking for an experienced, professional and patient-friendly Medical Receptionist to manage front-desk operations and support smooth coordination between patients, doctors and other clinical departments.Key Responsibilities • Welcome, register and assist patients professionally • Schedule and confirm appointments • Manage patient check-in, check-out and overall patient flow • Handle incoming calls, WhatsApp messages and patient inquiries • Maintain accurate patient records and confidentiality • Manage billing, payments, receipts and basic cash transactions • Verify insurance eligibility, coverage, benefits and co-payments • Process and follow up on insurance approvals and pre-authorizations • Coordinate with insurance companies and TPAs regarding approval queries • Follow up with patients regarding appointments, reports and approvals • Coordinate with doctors, nurses, laboratory, pharmacy and administrative teams • Maintain a professional, welcoming and organized reception area • Follow clinic policies and applicable DHA requirementsCandidate Requirements ✅ Minimum 3 years of relevant UAE experience in a medical clinic or hospital ✅ Strong experience in UAE medical insurance approvals and pre-authorizations is essential ✅ Excellent spoken and written English is mandatory ✅ Fluency in Hindi or Urdu is preferred ✅ Strong receptionist, appointment-scheduling and telephone-handling skills ✅ Good understanding of medical terminology and clinic procedures ✅ Knowledge of medical billing and claims processes is preferred ✅ Proficiency in clinic management systems and electronic medical records ✅ Experience with Medas software is an added advantage ✅ Professional appearance, positive attitude and excellent interpersonal skills ✅ Ability to multitask efficiently in a busy clinical environmentWe are looking for someone who is reliable, compassionate, detail-oriented and committed to delivering an exceptional patient experience.