Medical Receptionist

The Patient Services Representative (PSR) is primarily responsible for managing high-volume phone and patient communication in a fast-paced healthcare environment. This role serves as a crucial point of contact for patients calling to schedule, confirm, or adjust appointments, request information, or follow up on care coordination.

Key Responsibilities

Manage high call volume while maintaining excellent customer service.Answer multi-line phones, route calls appropriately, and take accurate messages.Schedule, reschedule, and cancel appointments in accordance with provider availability.Verify insurance details and input/update patient demographic and payer information.Document call outcomes in the electronic health record (EHR) system.Coordinate follow-ups with clinical and administrative staff as needed.Handle voicemail messages promptly and accurately.Perform other administrative duties as assigned, with a focus on phone-based tasks.

Qualifications

High school diploma or equivalent required.Minimum 1 year of customer service experience, with a preference for call center or phone-heavy roles.Healthcare setting experience strongly preferred.Familiarity with EHR systems and multi-line phone systems.BLS certification preferred (can be obtained after hire if needed).