Medical Receptionist

The first person a patient speaks to decides whether they walk through our door. We want that person to be you. Symbiosis Medical Centre has looked after families in Dubai Silicon Oasis since 2011. We're a family-focused boutique clinic, the clinic where we listen. We have new specialist clinics opening this year and new family memberships launching.This isn't a sit-behind-the-desk job. You'll own the enquiries that reach us by phone, WhatsApp, our website and walk-in, and turn them into booked, happy patients. If you're the kind of person people remember talking to, keep reading.What you'll actually doAnswer every call, WhatsApp and website enquiry within 5 minutes. Speed is how we show people we listen, and you'll own that promise.Get to know what each person actually needs, then book them with the right doctor the first time.Welcome patients at the desk with real energy and make sure everyone leaves knowing what happens next.Follow up with people who enquired but haven't booked yet.Recommend our patient packages to the people they would genuinely help.Work with our marketing team, who bring in enquiries from our social pages and ads.Log every enquiry and outcome in our EMR so nothing slips through.Support the front desk team with appointments and billing when it's busy.What's in it for you AED 4,000–5,000 monthly salaryUncapped team incentives. On today's patient volumes, an extra AED 1,000-2,000 a month is realistic, and there's no ceiling as we grow.A performance-based salary increase at 6 monthsAll our in-house health services free for you and your familyClear targets from day one, so you always know what you're working towardFull training on our systems, including EMR (electronic medical records) and billingDirect access to leadership, so your ideas for improving the patient experience get heard and usedReal room to grow as we add specialties, memberships and servicesYou'll love this ifYou have natural energy and charisma, and people warm to you fastYou're good at working out what someone really needs, even when they don't say it straight awayYou can recommend something helpful without sounding like a salespersonYou stay calm with stressed, impatient or confused patientsYou like being paid more when you performThis isn't for you ifYou let calls ring out when it gets busyTalking to patients about packages makes you uncomfortable, even when it helps themWhat we're looking forProven sales or customer-facing experience. Healthcare is a bonus, but hospitality, retail or any role where you've sold face to face counts.Excellent spoken and written English; Arabic or other languages are a strong advantageComfortable with WhatsApp Business and learning new systemsEMR and billing experience is ideal, but we'll teach youCandidates on their own residence visa preferredImmediate joiners preferredFull-time, on-site at Cedre Shopping Centre, Dubai Silicon Oasis. Shifts within our 8am–8pm opening hours.