Medical Virtual Assistant - Spanish - English Bilingual Case Manager

Medical Virtual Assistant - Spanish - English Bilingual Case ManagerJob description:About UsReproductive Sciences Management Company (RSMCo) is a global leader in fertility services, providing IVF, PGS, egg donation, surrogacy, and more—all under one roof. Our mission is to deliver a seamless, supportive experience for individuals and families pursuing their dreams of parenthood. With a rapidly expanding international reach, we are redefining family creation through innovation, compassion, and collaboration.If you are driven, empathetic, and passionate about helping people, we invite you to join our high-performing team and contribute to life-changing work every day.Job Description/Roles:Team Collaboration: Collaborate with the Intended Parents Team, Surrogacy Team, IVF Team, Egg Donation Team, and Accounting to support intended parents and surrogates throughout their surrogacy journey.Database Management: Maintain a master database and perform data entry duties to ensure information of intended parents and surrogates is up to date and accurate.Document Preparation: Prepare administrative documents, including legal referrals, medical match sheets, embryo transfer confirmation forms, and insurance applications.Customer Service: Provide VIP-level customer service to intended parents, ensuring timely communication and maintaining excellent customer relationships.Status Updates: Update intended parents on surrogate status through weekly reports or phone calls for emergency situations.Surrogate Journals: Maintain surrogate journals by logging important events to support Accounting in processing surrogate compensations.Hospital Coordination: Communicate with delivery hospitals, providing supporting documents and assistance to ensure a smooth delivery process for intended parents and surrogates.Other Duties: Perform any other related duties as assigned to support the overall surrogacy process.QualificationsBachelor’s degreeMust be fluent in Spanish and EnglishMinimum 1 year of experience in Virtual Administration or Medical ServicesMedical or surrogacy agency experience is a strong advantageStrong English communication skills, both verbal and writtenStrong communication, problem-solving, and critical-thinking skillsDetail-oriented with excellent time management, organizational, interpersonal, and computer skillsDemonstrates clear, professional boundaries and maintains a professional mannerProficient in Microsoft Office and Google SpreadsheetsTechnical & Work RequirementsPersonal laptop (at least Intel i5 or equivalent), noise-canceling headset, and functional cameraDedicated, quiet workspace suitable for confidential patient communicationReliable internet connection with a backup plan for power or connectivity disruptionsComfortable using productivity and work-tracking tools (e.g., ActivTrak)Availability to work PST hoursWhy Join Us?Mission-driven work helping families around the world.Supportive team culture and strong opportunities for growth.Competitive compensation and commission structure.Chance to be part of an industry-leading, innovative organization.Compensation & BenefitsPay: $8.00 - $10.00 per hour (subject to tax)Paid training to ensure you are fully prepared for the roleFULL Work-from-home setup – flexible and remote environmentPerformance incentives – opportunity to earn bonuses based on exceptional work and contributionJob Type: Full-time / Contractor

Benefits

Paid trainingWork from home