Member Experience Advisor

Company Description Ignite Credit Union connects members with the friendly, local service of neighborhood credit unions backed by robust shared resources across Michigan. Through divisions including Allegan Credit Union, Rivertown Credit Union, and BlueOx Credit Union, Ignite offers expanded access to products, branch locations, and collective expertise. Team members help deliver a welcoming experience in every branch, pairing personal service with a broader range of financial solutions than many local institutions provide. Ignite is committed to community giveback, member-focused service, and responsible lending, and operates as an NCUA-insured, Equal Housing Opportunity lender (NMLS ID# 646287).Role Description The Member Experience Advisor is a full-time, on-site role based in Wyoming, MI, focused on providing exceptional service and support to credit union members. In this position, the Advisor greets members, listens to their needs, and assists with everyday banking transactions such as deposits, withdrawals, payments, and account inquiries. The role includes helping members understand and select appropriate financial products, offering guidance on digital banking tools, and resolving issues promptly and accurately. The Advisor collaborates with colleagues to ensure a smooth branch experience, maintains accurate records, and follows all regulatory and compliance procedures. This role also supports community outreach efforts and promotes Ignite’s services and values in interactions with members and visitors.Qualifications Customer service and member support skills, including active listening, empathy, and clear communication.Cash handling, transaction processing, and basic banking operations skills, with attention to detail and accuracy.Ability to learn and use branch systems, digital banking platforms, and office software efficiently.Problem-solving and conflict-resolution skills to address member concerns and identify appropriate solutions.Teamwork and collaboration skills, with the ability to contribute positively in a branch environment.Basic understanding of consumer banking products such as checking, savings, loans, and credit cards; prior financial services experience is a plus.Strong organizational and time-management abilities to handle multiple member requests and tasks throughout the day.High school diploma or equivalent required; post-secondary education in business, finance, or a related field is beneficial.Commitment to ethical conduct, regulatory compliance, and member confidentiality.Willingness to participate in community events and represent Ignite Credit Union’s mission and values.