Member Experience Associate

Compensation & HoursSalary Range: $45,000 – $50,000 annuallyHours: 40 hours per week, typically between 8:30 AM and 5:00 PM.Additional financial incentives, bonuses, commissions, and raises are available in addition to base salary.Payroll: Bi-monthly on the 5th and 20th of each month. If either day falls on a weekend or holiday, payment will be issued on the preceding Friday.Benefits

• Medical premium reimbursement up to $350 monthly
• PTO – 14 days in your first year; one additional week per year of servicePosition SummaryThe Member Experience Associate is an administrative, customer service role within the Venture X location team. Building on the full scope of the Member Experience Associate role, this position takes ownership of key operational and revenue-generating functions, serving as the second-in-command at smaller locations and a subject matter expert across all member-facing activities. The Senior Member Experience Associate is accountable for event execution, meeting room and virtual mail revenue growth, and maintaining CRM discipline across the team.Key Performance Indicators (KPIs)
• Meeting Room Revenue Growth
• Virtual Mail Revenue GrowthJob ResponsibilitiesResponsibilities include, but are not exclusive to, the following:
• Uphold and enforce company standards and location appearance expectationsEvents & Community
• Own and manage the event execution calendar, ensuring all events are planned, promoted, and executed effectively
• Perform setup and breakdown for events, including ordering food and beverages
• Create event signage and promotional materials to drive attendance and awareness
• Foster a collaborative member environment through curated events and personal introductions
• Maintain active engagement on all social media platforms (Instagram, Facebook, LinkedIn, etc.)Meeting Room & Virtual Mail Revenue
• Oversee and drive growth in meeting room bookings and virtual mail memberships as primary revenue KPIs
• Provide proposals and pricing for meeting room rentals and event spaces
• Confirm and book conference rooms as requested; prepare rooms prior to and following each use
• Prepare, audit, and maintain all USPS 1583 forms with identification for all Virtual Mail members
• Set up and maintain all mail folders and/or mailboxes; issue mailbox keysCRM & Sales Support
• Maintain CRM compliance and follow-up discipline across the team, ensuring timely and accurate data entry and lead tracking
• Assist in scheduling tours, sending tour reminders, and greeting prospective members
• Capture prospective member information during tours and ensure timely follow-upOperations
• Process member move-ins and move-outs
• Perform front desk services including answering phones and greeting guests
• Perform mail and package sorting and distribution in a timely manner; maintain package tracking log
• Maintain and update the Current Member List, including additions of new members and removal of former members
• Set up and maintain all member files
• Issue access cards and maintain reconciliation with management company
• Schedule office resets for unit turnover, including coordination of painting, carpet cleaning, and/or furniture
• Troubleshoot printing, internet, and phone requests
• Perform opening and closing duties
• Assist with ordering and managing stock of consumables and office supplies
• Maintain tidiness and cleanliness of the café and common areas throughout the dayCustomer Service & Billing
• Deliver exceptional, friendly customer service to all current and prospective members
• Provide timely responses to all reported member issues through to resolution
• Resolve member concerns with professionalism, empathy, and patience
• Assist with billing processes, including entering charges in Operate and addressing member billing questionsPerformance Review ScheduleDuring the first six months, reviews will be conducted at 30, 60, and 90 days, followed by a 6-month review. After the first six months, reviews will be conducted on an annual basis.