Member Experience Specialist

Member Experience SpecialistMPD Community Credit Union | Nashville, TN (In-person)Full-Time | $17-$20/hour + IncentivesMake a Real Difference Every DayWe're looking for someone special—not just someone who can do the job, but someone who loves helping people succeed. If you have a "Can-Do, Will-Do" attitude and light up when you make someone's day better, we want to meet you.What You'll DoBuild genuine relationships with members in person and over the phoneHelp members with accounts, transactions, loans, and financial solutionsListen to understand needs and guide members to the right productsProcess deposits, withdrawals, and loan payments with accuracyEducate members on credit scores and financial wellbeingCross-sell credit union services to create complete financial relationshipsWhat We're Looking For✨ A positive, "Can-Do, Will-Do" attitude❤️ Genuine passion for helping others🤝 Natural ability to connect with people💡 Eagerness to learn (we'll train you on the technical stuff!)📚 High school diploma or equivalent💻 Basic computer skills (Microsoft Office)Experience in finance/banking? Helpful but NOT required. We value heart and attitude over everything else.Why Join Us?💰 Competitive pay ($17-$20/hr based on experience) + performance incentives📈 Regular performance reviews with advancement opportunities🏥 Health, dental, vision, short-term & long-term disability insurance🏖️ Paid time off, volunteer time off, and paid holidays💼 401(k) with company match📚 Professional development support🎉 Positive, member-first cultureSchedule: Monday-Friday 7:30am-4:30pm; Rotating Saturdays 8:45am-12:15pmReady to Make a Difference?Apply now to join a team where your positive attitude and passion for helping others will truly shine!MPD Community Credit Union is an equal opportunity employer.