Member Experience Specialist

Tired of high-pressure sales goals & quotas that make it difficult to deliver the high-quality service you strive to provide your clients? Lower your stress and get ready to do your best work at NextStep Federal Credit Union. We’re looking for a customer service focused problem solver to help us work toward our goals of improving the lives of our members. No pushy sales, just the drive to provide quality service, solve problems, and offer honest, helpful advice. Come help us make a difference!Immediate Responsibilities include:Answering inbound calls, providing information to and/or performing transactions for our membersAssisting in person members with transactions and questionsProcessing mail-in transactionsDaily balancing of cash drawer and checks receivedWorking together as a team to complete opening/closing procedures and daily branch tasksEventual Responsibilities include:Performing account research for members, including debit and credit card transactions/declinesAssisting members with accessing and/or using our electronic servicesOpening new accounts, and educating members on our products and services to ensure they are able to select the best option based on their needsCoordinating with the Branch Manager and Back Office staff to solve more complex member issuesDiscussing and educating members on our loan offerings, with the possibility of additional training to assist loan officers in taking new member loan applicationsActively listening to help improve our member’s experience and relationship, offering relevant products to help alleviate financial friction in their livesEducational Opportunities:Certified Credit Union Financial Counselor training availableOther CUNA Certification training available if interestedNo prior financial experience required, but a solid track record of delivering high quality customer service is a must. Advancement opportunities available to individuals who show a desire to learn & grow. Prior experience with Loans and Financial Products is a plus.Job Type: Full-time

Benefits

401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePay: $22.50 per hourGeneral Work Schedule: Monday-Thursday 8;45am-4:30pm; Friday 8:45am-5pm; Saturdays (2-3 per month rotation) 8:45am-12:00pm.