Member Service Advisor

Company Description KEMBA Indianapolis Credit Union was founded in 1933 to serve the financial needs of employees of The Kroger Company and their families. Over time, KEMBA has expanded to welcome individuals who live and work in Central Indiana, reflecting a strong commitment to the local community. The credit union focuses on helping members achieve their financial goals through personalized service and competitive financial products. Team members join a member-centric organization that values integrity, collaboration, and long-term relationships. KEMBA continues to grow while maintaining a friendly, community-oriented environment.Role Description The Member Service Advisor is a full-time, on-site role based in Indianapolis, IN. In this position, the advisor assists members with everyday banking needs, including opening and servicing accounts, processing deposits and withdrawals, and providing information on credit union products and services. The role involves handling member inquiries, resolving issues, and guiding members toward solutions that support their financial goals. The advisor will accurately complete transactions, follow compliance and security procedures, and document interactions in member records. Daily responsibilities also include collaborating with team members, supporting branch operations, and promoting a positive and welcoming experience for all members.QualificationsStrong customer-focused service orientation, with experience in Customer Service and a commitment to Customer Satisfaction.Ability to deliver responsive support and maintain ongoing member relationships.Effective Communication skills, including clear verbal and written interaction with members and colleagues.Basic knowledge of financial products and services, or willingness to learn quickly.Attention to detail and accuracy in handling cash, transactions, and member records.Comfort working in a fast-paced, member-facing environment with a collaborative team mindset.Prior experience in banking, credit unions, or retail customer service is preferred but not required.High school diploma or equivalent required; additional education in finance, business, or related fields is a plus.