Member Service Representative

Open Shifts:Monday-Friday from 8am-5pm, and rotating weekend shiftsMonday-Friday from 9am-6pm, and rotating weekend shiftsMonday-Friday from 10am-7pm, and rotating weekend shiftsMonday-Friday from 12pm-9pm, and rotating weekend shiftsJob SummaryThe Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.Duties and Responsibilities· Determine member needs and educate them on appropriate beneficial products and services.· Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.· Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.Education and Experience Requirements:· High school diploma or equivalent.· One (1) year of experience in a financial institution or customer service position.Working Conditions:· This position is expected to work in a fast-paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals.