Member Services Specialist

Robert Half Permanent Placement is partnering with a wonderful organization in Cheektowaga, NY on their search for a Member Services Specialist to join their highly collaborative team. Starting wage is $24 - $27 per hour based on experience and includes a comprehensive benefits package. This is an in-branch role directly interacting with potential clients with a focus on driving membership. The ideal candidate will bring a customer service mindset side by side with a warm and welcoming demeanor.Please note: the branch is open for a half day every Saturday. This role is required to work Saturday morning from 9 AM – 1 PM at least twice a month.Responsibilities include but not limited to:Develop and maintain strong client relationships to support long-term retention, satisfaction, and business growthIdentify prospective clients and opportunities through networking, outreach, referrals, and other business development activitiesAssess client needs and recommend appropriate products, services, and solutions that align with their goalsCreate and execute strategies to convert prospects into new clients and expand relationships with existing clientsServe as a trusted resource to clients by providing responsive service, timely communication, and knowledgeable guidanceProactively identify opportunities to strengthen existing relationships through additional products, services, and solutionsCollaborate with internal teams to ensure client needs are effectively addressed and commitments are fulfilledPerform additional duties and responsibilities as assigned, with responsibilities subject to change based on business needsSkills and requirements:High school diploma or equivalent required; associate degree in business, finance, or related field preferred, with prior financial services, lending, sales, or customer service experience strongly preferredStrong communication, interpersonal, member service, relationship-building, and consultative sales skills, with the ability to understand needs and recommend appropriate financial solutionsKnowledge of financial products, lending practices, credit reports, account documentation, regulatory requirements, and financial dataHighly organized and detail-oriented with strong judgment, accuracy, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced branch environmentProficient with computers, online banking and lending systems, and standard office software; demonstrates professionalism, discretion, integrity, and sound handling of confidential informationBenefits highlights:Health insurance, disability, life insurance, PTO, profit sharing, and much moreApply today!