Membership Assistant / Visitor Services Assistant / Community Assistant

🌟 We’re Hiring: Membership Assistant / Visitor Services Assistant / Community Assistant📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are a member and community-focused organization dedicated to delivering welcoming, responsive, and engaging experiences for members, visitors, clients, and partners. Our teams support membership administration, visitor services, community engagement, events, and day-to-day member communications.We value professionalism, hospitality, responsiveness, inclusion, and strong relationship management. We are looking for a proactive professional who can support members and visitors while helping build a positive and connected community.The RoleWe are seeking an experienced Membership Assistant / Visitor Services Assistant / Community Assistant to support membership administration, visitor inquiries, registrations, community engagement, events, communications, and general member services.The ideal candidate is friendly, organized, service-oriented, and comfortable communicating with diverse members, visitors, partners, and internal teams.Key ResponsibilitiesWelcome members, visitors, guests, and community participants in a professional and friendly manner.Respond to membership, visitor, facility, event, registration, and general service inquiries.Assist with new-member applications, registrations, renewals, upgrades, cancellations, and account updates.Maintain accurate member profiles, contact information, membership status, preferences, and communication records.Process membership applications and supporting documentation according to established procedures.Provide clear information about membership benefits, services, facilities, programs, events, schedules, and applicable policies.Assist members with account access, registration procedures, bookings, payments, and general administrative requests.Coordinate visitor registration, guest access, appointments, tours, and facility orientation where applicable.Issue visitor passes, membership cards, access credentials, or other approved identification materials.Monitor visitor and member attendance records and maintain accurate registration information.Support community events, networking sessions, workshops, activities, orientations, and member programs.Assist with event invitations, registrations, attendee lists, reminders, venue coordination, and event materials.Communicate with members through email, telephone, messaging platforms, newsletters, and approved digital channels.Respond to routine complaints and service issues professionally and escalate complex matters to management.Follow up with members regarding renewals, outstanding documents, payments, event registrations, or service requests.Coordinate with reception, facilities, security, events, finance, marketing, operations, and customer-service teams.Assist with membership payment administration, invoices, receipts, refunds, and account documentation according to company procedures.Maintain accurate records of membership transactions and outstanding account requirements.Support community engagement initiatives designed to improve participation, retention, satisfaction, and member experience.Collect member feedback and identify recurring concerns, service gaps, and improvement opportunities.Assist with surveys, feedback campaigns, member communications, and community announcements.Maintain organized digital and physical files for membership applications, agreements, correspondence, visitor records, and event documentation.Prepare daily, weekly, and monthly reports covering membership activity, renewals, registrations, visitors, attendance, and service requests.Monitor membership renewal dates and assist with proactive renewal communication.Support membership retention activities and identify opportunities to strengthen member engagement.Assist with promotional campaigns, member benefits, referral programs, community partnerships, and special offers.Maintain confidentiality of member, visitor, payment, personal, and organizational information.Follow company policies, access-control procedures, data-protection requirements, health and safety standards, and applicable UAE regulations.Escalate security, safety, privacy, financial, or serious customer-service concerns to authorized personnel.Identify opportunities to improve membership processes, visitor experience, community engagement, and service efficiency.RequirementsBachelor’s degree or equivalent qualification in Business Administration, Hospitality, Communications, Marketing, Community Management, or a related field is preferred.3+ years of professional experience in membership services, customer service, hospitality, community management, visitor services, administration, or a related role is preferred.Strong understanding of customer-service, membership administration, registration, visitor management, and community engagement.Excellent spoken and written English communication skills.Additional languages such as Arabic, Hindi, Urdu, Mandarin, French, Russian, or German are advantageous.Friendly, professional, approachable, and service-oriented personality.Strong communication, organization, multitasking, and problem-solving skills.Excellent attention to detail when managing member records, applications, payments, registrations, and event information.Ability to communicate effectively with people from diverse cultural and professional backgrounds.Strong follow-up and relationship-management skills.Comfortable handling routine complaints and resolving administrative issues professionally.Proficiency in Microsoft Excel, Word, Outlook, Google Workspace, CRM, membership-management, and registration systems.Experience with Salesforce, HubSpot, Club Management Systems, membership databases, event platforms, or comparable systems is advantageous.UAE or GCC experience in hospitality, clubs, coworking spaces, associations, education, events, lifestyle, or community services is advantageous.Experience supporting events, networking programs, or member communities is advantageous.Customer-service, hospitality, community-management, or membership-related certifications are advantageous but not required.What We OfferFlexible part-time working opportunities within a professional and community-focused environment.Competitive compensation aligned with experience, member-service expertise, and responsibilities.Opportunity to develop expertise across membership administration, visitor services, community engagement, customer experience, events, and relationship management.Exposure to diverse members, visitors, corporate clients, partners, events, and community programs.Professional development opportunities and continuous learning in customer experience, membership operations, community management, CRM systems, and event coordination.A welcoming and collaborative environment where professionalism, inclusivity, responsiveness, relationship building, and exceptional member experience are highly valued.