Membership Coordinator - 257838

Membership CoordinatorPosition OverviewWe are seeking a polished and service-oriented Member Relations & Administrative Coordinator to support a concierge-style healthcare practice. This individual will serve as the primary point of contact for members and prospective patients while providing administrative and billing support to leadership. The ideal candidate thrives in a high-touch, fast-paced environment and is passionate about delivering an exceptional patient experience.ResponsibilitiesServe as the main liaison for current and prospective members, providing concierge-level customer serviceManage membership inquiries, new patient onboarding, consultations, and office toursMaintain accurate member information within CRM, EHR, and billing systemsCoordinate membership billing, payment follow-up, and account updatesBuild strong member relationships and support overall patient satisfactionProvide administrative support to the COO/Practice Director, including scheduling, documentation, and operational coordinationAssist with additional office and operational projects as neededQualifications3+ years of high-level customer service or concierge experienceStrong administrative, organizational, and multitasking skillsExperience with CRM systems, EHR platforms, and Microsoft Office SuiteExcellent written and verbal communication skillsProfessional, polished, and service-focused demeanorHealthcare or concierge medicine experience preferredScheduleMonday–Friday | 8:00 AM – 5:00 PMIdeal CandidateFriendly, articulate, and highly professionalDetail-oriented with excellent interpersonal skillsComfortable working with high-touch clientele in a personalized healthcare setting