Membership Manager (Luxury)

Key ResponsibilitiesMember Relationship ManagementOwn and develop a portfolio of members, acting as their primary relationship manager and trusted point of contact.Build strong relationships with senior stakeholders including CEOs, founders, marketing and communications leaders.Develop tailored engagement plans based on each member’s objectives, identifying relevant events, introductions, partnerships and content opportunities.Proactively monitor engagement, satisfaction and retention, identifying risks and opportunities early.Maintain accurate and detailed CRM records, ensuring key member insights are shared across the wider team.Conduct regular face-to-face member meetings and represent the organisation at events and industry gatherings.Community & EventsCreate opportunities for members to connect, collaborate and share knowledge across the network.Lead the organisation of member socials, managing venues, guest lists, communications and event delivery.Support the planning of flagship events, using your understanding of members to create valuable connections and experiences.Identify member achievements, stories, expertise and opportunities that could support content, events and wider industry initiatives.Membership GrowthSupport new member onboarding, ensuring new brands understand the value of membership and are effectively introduced to the wider community.Support prospective member meetings, proposals and pitches.Contribute to membership retention, renewals and portfolio reporting.Team & Cross-Functional CollaborationWork closely with events, communications, partnerships and other internal teams to deliver an exceptional member experience.Support the Head of Membership as a trusted advisor and second-in-command.Mentor and support more junior members of the team, sharing knowledge and encouraging best practice.Manage the operational side of your portfolio, including renewals, invoicing and reporting.About YouYou’ll be an experienced relationship manager, account manager or membership professional, with around 4–6+ years’ experience in membership, partnerships, client services, account management or a similar environment.Experience within luxury, media, publishing, hospitality, private members' clubs or membership organisations would be particularly relevant.You’ll ideally bring:A genuine curiosity about luxury brands, businesses and the people behind them.Strong relationship-building skills and the confidence to engage with senior stakeholders.Excellent written and verbal communication skills.Strong commercial awareness and an ability to identify opportunities for members and the wider organisation.Excellent organisation and attention to detail, with the ability to manage multiple relationships, priorities and deadlines.Experience using CRM systems and confidence maintaining accurate records.A proactive, collaborative and solutions-focused approach.The confidence to represent an organisation professionally at meetings, events and industry gatherings.A willingness to be hands-on and take ownership in a small, entrepreneurial team.