Merchandising & Supply Chain Manager

About the missionFor fifty years, the biggest sportswear brands on earth have been selling you plastic. They did it because plastic is cheap, and they spent billions on marketing to make sure you never asked what you were wearing.Nero exists to end that. We make premium men's activewear from natural fibres only. Ten years from now there will be a generational brand that took this fight to the incumbents and won. It's going to be built by a small team of people who were in the room early, and who were hungry enough to outwork companies a thousand times their size. We are hiring for that room.The RoleThis is a broad role. At a big brand you'd be a merchandiser or a demand planner or an inbound logistics coordinator. Here you're all three, plus whatever else the launch calendar throws at you. We launch new products every month through, across a UK and a US warehouse, and the person in this seat is the reason those launches go out on time, fully stocked, and looking right on the site.What You'll OwnInventory Size curve, color split, forecast by marketStock-out prevention on the hero productWarehouse allocation, UK/US, all year.Landed cost and duty, HS classification, landed-cost per SKU, air vs sea, tariff refundsMerchandising on the siteSet up every product, variant, and SKU in Shopify, correctly, first time, with the right imagery, copy, and metafieldsOwn collection pages: structure, sort order, what's featured, what's buried, and whyOwn the sell-through reporting, by product, colour, size, and market — and turn it into decisions: what to reorder, what to mark down, what to kill, returns-reason analysis feeding back into the buyOn-site merchandising that moves AOV Operations and inboundManage inbound freight from factories in Portugal, Italy, and China into our 3PLs in the UK and USBook and manage shipments, customs paperwork, and 3PL inbound appointmentsOwn the critical path for every launch: factory ex-works date → freight → customs → 3PL receipt → live on site. If a date slips, you know before anyone else and you've already got a planThe bit that matters mostLook at how we do things, decide it's not good enough, fix it, and show the founder what you changed. Nobody is going to hand you a process document for this role, you're going to write it.What good looks like after 90 daysYou've taken inbound and launch critical paths completely off the founder's plateYou've rebuilt at least one process that was broken when you arrivedYou've brought us a sell-through insight we didn't have and it changed a reorder decisionWhere this goesWe're not hiring a merchandiser to stay a merchandiser. The person who does this well becomes Head of Operations within 18–24 months, running demand planning, 3PL relationships in two countries, and the ops hires under them. The company is going to be three times bigger than it is now; the question is whether you're the person who grew with it or the person we had to hire above.Who this is forYou've done merchandising, ecommerce ops, supply chain, or demand planning, probably two to five years of it, and you've outgrown being one cog in a big machineYou're comfortable with spreadsheets, Shopify, and a freight forwarder's inbox, and you're not precious about which one you're in on a given dayYou want to be in a room with the people building the company, not on a Slack channel with themYou have something to proveYou use AI like a power tool, not a novelty. This is a broad role and you'll be doing the work of three people at a big brand, the only way that's possible is if Claude is building your size-split analysis, drafting your sell-through reports, while you make the decisions.BenefitsCompetitive base salaryPerformance bonus, paid quarterly, tied to numbers you control: hero in-stock rate, launch on-time rate, landed cost per unit.Equity, vested, transparent, explained in full at offer stageTwo fully paid team retreats a year, somewhere worth goingCentral Manchester office, in the room, with the teamFast, real progression, Head of Operations within 18–24 months if you earn it, and we'll tell you honestly where you stand every quarterHow we hireOne paragraph on something you built, fixed, or changed at a previous job that nobody asked you to do. What was broken, what did you do, what happened.Why Nero? What attracts you to the brand. Send it to team@nerofabric.com