Middle Salesforce Engineer

We’re looking for a Middle Salesforce Engineer to help maintain and evolve a large-scale Salesforce Service Cloud environment that supports hundreds of active users and more than one million records. In this role, you’ll work closely with operational and business teams to deliver scalable solutions, improve service processes, support multi-channel customer operations, and contribute to platform quality, automation, and reliability.Required for this role3–4 years of experience administering Salesforce Service Cloud in large-scale environments with 1M+ records and hundreds of active usersStrong knowledge of the Salesforce CRM platform, including architecture, platform limits, security models, permission sets, role hierarchies, release management, and org health monitoringPlatform Developer I and Platform App Builder certificationsHands-on experience configuring Omni-Channel, routing rules, assignment rules, macros, reports, dashboards, and service process automationProficiency with SOQL, data modelling, object relationships, data migration, and data management best practicesExperience building solutions using Lightning Web Components (LWC), declarative tools, and custom development when requiredExpert-level use of Flow Builder, formula fields, validation rules, and assignment rules to deliver scalable solutions without unnecessary complexityExperience configuring and managing Service Cloud Voice solutions integrated with telephony platformsExperience creating technical documentation, architecture and data flow diagrams, release notes, change sets, and user guidanceStrong analytical, communication, collaboration, problem-solving, adaptability, and quality-focused mindset, with interest in contributing to business analysis and quality assurance activitiesYour responsibilitiesMaintain and enhance a complex Salesforce Service Cloud environment while ensuring platform stability, performance, and reliabilityPartner with operational and business stakeholders to understand requirements and design scalable Salesforce solutionsBuild and optimise automations using Flow Builder, SOQL, and ApexCreate, analyse, validate, and support business and technical requirements while ensuring solution qualityManage workflows, data quality initiatives, data cleansing activities, and platform administration tasksIntegrate Salesforce with external systems, APIs, data platforms, and third-party toolsSupport release management, version control, and deployment processes using available DevOps toolingPrepare and maintain technical documentation, release notes, change records, and stakeholder communicationsCollaborate with developers, analysts, and business teams following Agile delivery and CI/CD practicesWhat you getYour time offUp to 15 paid vacation days annuallyAdditional unpaid days off19 Colombian public holidaysLearning & growthSombra University workshops and internal learning programsTech Communities and knowledge sharing sessionsLanguage courses and workshopsMentorship opportunitiesAccess to the Platzi online learning platformAnd even moreCompany-provided work equipmentInternal referral programBonuses for getting married or the birth of a childSombra events and internal initiatives