MIS Analyst

Job Title: MIS Analyst (Call Center Operations)Job Type: Full-time, On-siteLocation: Jaipur, RajasthanExperience Level: 2–4 YearsJob SummaryWe are seeking an operational MIS Analyst to take full ownership of our call center data pipeline in Jaipur. In this role, you will be the bridge between raw data collection and daily business execution. Your responsibilities will range from extracting data across multiple sources and managing agent lead assignments, to calculating incentives and schedule adherence while ensuring seamless daily report sharing across all internal communications channels.Key Day-to-Day ResponsibilitiesData Extraction & Consolidation: Daily collect, export, and merge raw data from multiple sources (CRM, dialer logs, cloud databases, and manual spreadsheets).Lead Management: Clean, filter, and dynamically assign and manage lead distribution to agents based on campaign rules, skill sets, and dialer quotas.Daily MIS Reporting: Sort and verify daily performance data, then generate and share critical operational reports across group emails and internal chat spaces (Teams/Slack/WhatsApp groups).Incentive Calculation: Calculate accurate monthly and weekly agent incentives by mapping individual sales/support KPIs against target slabs.Adherence Tracking: Measure and report on agent schedule adherence, login hours, break times, and shrinkage to help operational leads maximize queue efficiency.Required Skills & QualificationsAdvanced MS Excel: Mastery of VLOOKUP, XLOOKUP, Pivot Tables, Power Query, and basic automation for sorting and exporting data.Lead Management Expertise: Prior experience handling lead lists, deduplication workflows, and dialer upload formats.Communication & Collaboration: Excellent written English for drafting professional updates inside group emails and internal communication spaces.Strong Mathematical Skills: Exceptional accuracy when calculating performance percentages, attendance adherence, and financial incentive payouts.Call Center Familiarity: Prior experience in a BPO or call center environment in Jaipur is highly preferred.