Mobile Phone Technician & Sales Associate

Flipafone is looking for a reliable, skilled, and customer-focused Mobile Phone Technician & Sales Associate to join our growing team.The ideal candidate has hands-on experience repairing smartphones and tablets, strong technical troubleshooting skills, and a passion for providing excellent customer service. This role combines mobile device repairs, sales, trade-ins, receiving and dispatching shipments, inventory management, and device processing for resale or responsible recycling.What You’ll DoMobile Device Repairs & Diagnostics- Diagnose and repair smartphones and tablets, including screens, batteries, charging ports, cameras, speakers, and other components.- Perform back-glass repairs using laser equipment safely and accurately.- Troubleshoot software issues across iOS and Android devices.- Test and inspect devices before and after repairs to ensure quality.- Complete accurate repair records and documentation.- Maintain a clean, organized, and safe work area.Sales & Customer Service- Assist customers with purchasing new and pre-owned mobile devices.- Evaluate devices for trade-in and buyback.- Explain device condition, pricing, repair options, and timelines clearly.- Recommend accessories and products based on customer needs.- Deliver a professional, friendly, and trustworthy customer experience.Receiving, Shipping & Dispatch- Receive incoming shipments and verify quantities, products, and device condition.- Unpack, inspect, label, and organize incoming devices.- Prepare and securely package devices for outgoing shipments.- Dispatch customer orders, trade-in devices, repairs, and recycling shipments accurately and on time.- Maintain accurate shipping and receiving records.- Track device serial numbers, IMEI numbers, and other required information.- Assist with inventory counts and resolve discrepancies.Device Processing & Inventory- Test and grade pre-owned devices according to Flipafone standards.- Prepare devices for resale, refurbishment, trade-in, or responsible recycling.- Follow company procedures for secure handling and data wiping.- Maintain accurate inventory and device records.What We’re Looking For- 1–2 years of mobile phone repair experience preferred.- Strong understanding of smartphone and tablet hardware and software.- Experience with screen, battery, charging-port, camera, and back-glass repairs.- Experience with laser back-glass repair equipment is an asset.- Comfortable working with iOS, Android, and computer systems.- Retail, wireless, electronics, or technology sales experience is an asset.- Shipping, receiving, inventory, or warehouse experience is an asset.- Strong attention to detail and organizational skills.- Excellent communication and customer-service skills.- Reliable, punctual, and able to work independently.- Comfortable working in a fast-paced environment.Why Work With Flipafone?- Be part of a growing technology and circular-economy business.- Gain hands-on experience with mobile technology and refurbished devices.- Opportunity to develop technical, sales, and operations skills.- Supportive and professional work environment.- Growth opportunities as the business expands.- Competitive pay with potential performance-based incentives.Application Requirements- A criminal background check will be required as a condition of employment.- Professional references will be required and may be contacted as part of the selection process.- Applicants must be legally authorized to work in Canada.