Moderation Quality Assurance Specialist

Roles & Responsibilities Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality. Overall responsible for standardlising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), outputing and documenting all workflows/SOPs and cascading to different QA teams globally. Responsible for evaluating the priority of different projects and promoting projects as the process-professional. Follow up the local Quality Assurance operational works, support the operation effect and give optimization suggestions through process improvements. Working closely with the training team and QA team leaders, gathering issues/blockers and resolving them through advanced process methodology. Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view. As a moderation operational Analyst, responsible for participating in different projects whenever and wherever needed. Qualifications Relevant bachelor's degree or above in a business field; graduate degrees in science, mathematics, computer, digital marketing or surveybased research methods are a plus. 2+ years of experience in a similar position is preferred. Possessing Knowledge of Six Sigma / Lean processes & continuous improvement methodologies. Excellent communication skills, Able to write required documents in English and communicate globally. Have a strong learning ability and curiosity. Ability to pick up domain knowledge in new areas quickly. Can lead a small project team to support business. Strong multitasking and time management skills