Moderation Quality Assurance Specialist

Contract duration: 6 months Start Date ：Mid-Aug 2026End Date：Mid-Feb 2027Roles & Responsibilities Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality.Overall responsible for standardlising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), outputing and documenting all workflows/SOPs and cascading to different QA teams globally.Responsible for evaluating the priority of different projects and promoting projects as the process-professional.Follow up the local Quality Assurance operational works, support the operation effect and give optimization suggestions through process improvements.Working closely with the training team and QA team leaders, gathering issues/blockers and resolving them through advanced process methodology.Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view.As a moderation operational Analyst, responsible for participating in different projects whenever and wherever needed.Qualifications Relevant bachelor's degree or above in a business field; graduate degrees in science, mathematics, computer, digital marketing or surveybased research methods are a plus.2+ years of experience in a similar position is preferred.Possessing Knowledge of Six Sigma / Lean processes & continuous improvement methodologies.Excellent communication skills, Able to write required documents in English and communicate globally.Have a strong learning ability and curiosity.Ability to pick up domain knowledge in new areas quickly.Can lead a small project team to support business.Strong multitasking and time management skills