MS Dynamics CRM 365 Technical Consultant

About Us:Exigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions on three major verticals; Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.Click Here to know more : LIFE AT EXIGO TECHExigo is looking for a Full-time MS Dynamics CRM 365 Technical ConsultantAs an MS Dynamics CRM 365 Technical Consultant, you will be responsible for implementing and supporting Microsoft Dynamics CRM 365 solutions. This role involves customizing the system to meet the client's business requirements, integrating it with other applications, and providing technical support and guidance. The ideal candidate should have at least 3+ years implementing or enhancing Dynamics 365 CRM/CE (Sales, Service, Marketing, Field Service, or custom first‑party apps) and Power Platform components. Exposure to AppSource ISVs, Power Platform integrations, and Azure services is a plusRoles & ResponsibilitiesSolution Design & DevelopmentTranslate requirements into secure, performant technical designs and implement using C# plugins, custom workflow activities, actions, Power Automate, and JavaScript/TypeScript (form scripts, ribbons, command bars)Build PCF (Power Apps Component Framework) controls for advanced UI needs; extend model‑driven apps and custom pagesImplement server‑side logic (plugins/steps, synchronous vs. asynchronous), business rules, and real‑time/automated flowsDesign Dataverse data models (tables/entities, relationships, polymorphic lookups, alternate keys) with appropriate security and consistency constraintsIntegration & DataDesign and build integrations using Dataverse Web API/OData, Azure Functions/Logic Apps, Service Bus, Webhooks, and Virtual TablesImplement Dataflows / ADF / SSIS (KingswaySoft or similar) for ETL scenarios and data migration (masters, historical, and delta loads)Optimize API usage, implement retry/idempotency, and manage throttling and concurrency patternsWork according to the norms defined in the ISMS 27001 policy.ALM, DevOps & QualityImplement solution layering, managed/unmanaged strategy, publisher/solution versioning, and connection referencesSet up Azure DevOps for source control (Git), CI/CD pipelines (build, unpack/pack solutions, deploy to environments), and environment variablesAuthor unit/integration tests (C#), test plans, and drive code reviews and static analysisInstrument telemetry (e.g., Application Insights) and perform performance profiling and root‑cause analysisDelivery & SupportParticipate in estimation, sprint planning, and stakeholder demos; maintain technical documentation (designs, runbooks, deployment guides)Provide L2/L3 support, defect triage, hotfixes, and performance tuning; ensure adherence to security, privacy, and compliance standardsMentor junior developers and collaborate with functional consultants on fit‑gap and config‑vs‑custom trade‑offsCollaboration & ConsultingPartner with functional consultants on fit‑gap, propose config‑vs‑custom trade‑offsParticipate in estimations, sprint planning, and stakeholder demos; produce solution and deployment documentationMentor junior developers; contribute to accelerators, frameworks, and best practicesKey Competencies & Behavioural SkillsCode Quality & Reliability: Static analysis results, defect density, MTTR for incidentsDelivery Predictability: On‑time feature delivery, change failure rate, deployment success ratePerformance & Scalability: Response times, API throughput/error rates, throttling occurrencesALM Maturity: % automated deployments, environment drift reduction, solution version hygieneStakeholder Satisfaction: UAT acceptance, end‑user feedback/NPS, production stability in hypercareFunctionalExposure to first‑party CE workloads: Sales (lead‑to‑cash), Customer Service (cases, SLAs, entitlements), Field Service (work orders, scheduling), Marketing (segments, journeys), or Customer Insights (nice‑to‑have)Understanding of business process flows, stages, approvals, SLA/KPI design, and standard sales/service KPIsExperience with multi‑region/multi‑currency, localization, and data retention/privacy considerationsAbility to interpret functional designs, challenge assumptions, and propose simplifications leveraging Out‑of‑the‑Box (OOB) capabilities before customizationsTechnicalLanguages/Frameworks: C# (.NET for plugins & custom workflow activities), JavaScript/TypeScript for client scripting, PCF developmentPlatform: Dynamics 365 CE (model‑driven apps), Dataverse (tables, security roles, teams, field‑level security, business rules), Business Process Flows, Calculated/Rollup fieldsIntegrations: Dataverse Web API/OData, Azure Logic Apps/Functions, Service Bus/Queues/Topics, Webhooks, Power Platform Connectors, Virtual TablesAutomation & Orchestration: Power Automate (cloud/desktop), approvals, error handling, retry patternsALM/DevOps: Solution segmentation, managed solutions, unpack/pack (PAC CLI/Power Platform Build Tools), Azure DevOps (Repos, Pipelines), environment variables & connection referencesData & Reporting: Dataflows/ADF/SSIS (e.g., KingswaySoft), Power BI modeling (awareness), duplicate detection, alternate keys, bulk operationsSecurity/Compliance: Role‑based security, teams/ownership, hierarchy security, field security profiles, DLP policies, environment strategy, audit/history; GDPR conceptsPerformance/Troubleshooting: Plugin trace logs, Application Insights, platform limits/throttling, query optimization (FetchXML), caching patternsOthersPower Platform: Power Apps (Canvas/Model‑driven), Dataverse plugins, Power Fx, Power Pages (portal)Azure: API Management, Key Vault, Storage, Monitoring; OAuth/AAD app registrations & permissionsFirst‑party apps: Field Service, Customer Service swarming, Sales Accelerator, OmnichannelTesting: UI automation (e.g., Playwright/Selenium), solution checker, static analysis toolsMethodologies: Agile/Scrum, story slicing/estimation, domain‑driven design conceptsCertification: PL-400, MB 200, MB 210, MB 240, MB 230, MB 600, AZ-900, PL-900 , Any power platform certification is a plusEducation: Bachelors / Masters -B.Tech / M.Tech / B.C.A / M.C.AExperience: 5+ yearsLocation: Vadodara (WFO).Email: hr@exigotech.com.au