Multi Branch Manager- Cloud Kitchen

Role OverviewWe are looking for a detail-oriented and proactive Multi Branch Manager to independently manage the daily activities across Cloud Kitchen -branches. This role acts as a key operational link between the ground teams and senior management, ensuring that standards, processes, and performance targets are consistently met across every branch. The ideal candidate has hands-on cloud kitchen experience, is proficient with Supy and ERP platforms, holds a valid UAE driving license with access to a car for daily inter-branch travel, and thrives in a fast-paced multi-branch environment.KeyResponsibilities1. Operational Support & Branch Coordination▸   Conduct daily branch visits, driving between locations as required, to ensure smooth, standard-compliant operations▸   Monitor branch activities and flag deviations from SOPs for immediate correction▸   Compile daily, weekly, and monthly operational reports to support decision-making▸   Follow up on action items from operations meetings and ensure timely closure2. Supy & ERP System Management▸   Operate and maintain Supy for procurement, inventory tracking, and supplier management▸   Enter and validate purchase orders, goods received notes, and wastage reports on Supy▸   Liaise with branch teams to ensure accurate and timely data entry across all systems▸   Generate Supy-based cost and inventory reports and share findings with senior management▸   Support ERP system (e.g., SYRVE) usage across branches for POS, stock, and reporting3. Financial & Cost Control Assistance▸   Track daily food cost percentages and contribution margins per branch▸   Audit operational reports and cross-check figures for accuracy and budget alignment▸   Flag cost overruns, unusual wastage, or payroll anomalies to senior management▸   Support monthly P&L reviews and budget tracking activities4. Procurement & Supply Chain Support▸   Coordinate with suppliers to ensure timely, quality delivery of all commodities▸   Monitor par levels across branches and raise purchase orders as needed via Supy▸   Evaluate supplier delivery accuracy and report discrepancies▸   Maintain up-to-date supplier pricing lists and support contract renewals5. Quality, Hygiene & Compliance▸   Conduct branch audits covering food & beverage quality, hygiene, grooming, and POS accuracy▸   Ensure all branches adhere to food safety standards and company SOPs at all times▸   Document audit findings and escalate critical compliance issues promptly▸   Support corrective action plans to address recurring non-conformities6. Team & HR Support▸   Track staff attendance, shift plans, and manning levels across branches▸   Support onboarding and training sessions for new team members▸   Help maintain training records and ensure grooming standards are upheld▸   Coordinate scheduling to optimize staffing based on operational needs7. Guest Experience & Complaint Handling▸   Monitor guest feedback platforms and escalate complaints to senior management for resolution▸   Track complaint trends and support root-cause analysis to prevent recurrence▸   Ensure a responsive, guest-centered service culture across all branches8. Menu & Product Support▸   Support menu rollout coordination between kitchen, marketing, and operations teams▸   Monitor recipe adherence, portion control, and presentation standards▸   Collect menu performance data for management review and menu engineering decisions9. Reporting & Administrative Tasks▸   Prepare structured operational and performance reports for senior management▸   Maintain organized records of audits, incidents, supplier communications, and KPIs▸   Coordinate schedules, meetings, and follow-up communications on behalf of the branches with senior management▸   Align branch activities with marketing campaigns, promotions, and eventsEducation▸   Bachelor's degree in Hospitality Management, Business Administration, or a related field▸   Relevant certifications in Food Safety, Quality Assurance, or Operations are a plusExperience▸   2–5 years of experience in the Food & Beverage industry, with hands-on Cloud Kitchen experience strongly preferred▸   Prior experience using Supy for inventory, procurement, or cost tracking is required▸   Experience with ERP/POS systems (e.g., SYRVE or equivalent) is highly desirable▸   Background in multi-branch or multi-concept F&B operations is an advantage▸   Mandatory: Valid UAE driving license and personal car, required for daily travel between branchesSkills & Competencies▸   Strong proficiency in Supy and Microsoft Office (Excel, Word, Outlook)▸   Knowledge of SOPs, food safety regulations, and hygiene standards▸   Excellent organizational, follow-up, and multitasking skills▸   Strong analytical mindset with attention to data accuracy and detail▸   Effective communicator in English; Arabic is a plus▸   Flexible, presentable, and able to drive between branches daily as required▸   Values-driven, proactive, and solution-oriented personality