Museum Manager

About usThe Museum of Illusions Austin is a unique destination that aims to entertain and educate people about illusions. It is a totally different museum concept where visitors are encouraged to interact and have fun with 50+ illusions. The Museum of Illusions is currently in more than 20 cities including NYC, Atlanta, Dubai and many others.We are looking for an experienced Manager to join our team and help us reach our organizational goals. The successful candidate will be responsible for overseeing daily operations, managing staff, and ensuring that all tasks are completed in a timely and efficient manner. The ideal candidate should have excellent communication and organizational skills, as well as the ability to motivate and lead a team. This is an excellent opportunity for a motivated individual to take their career to the next level.Roles and responsibilities:Staff Management:Manage staff members at any given time;Develop and implement work schedules for full-time and part-time employees and ensure proper staffing at all times;Hire and train new staff members on Museum processes and systems, including but not limited to customer service, POS and e-ticketing systems, exhibits; andNurture and foster a positive and fun work environment that enables the Museum to provide excellent customer service and achieve its objectives.Operations:Maintain standards for providing excellent customer experience and ways to regularly measure customer satisfaction;Take ownership of guests’ issues and follow up on all such issues through resolution whether raised by guests on premise or on the web;Maintain exhibits, ensuring cleanliness of the Museum at all times;Take responsibility for the POS system;Manage and track inventory items in the Museum shop, research, identify trendy items and negotiate prices on Museum shop items; andRespond to sales requests and organize and host events such as birthday parties, corporate events and others.Other ad hoc tasks as needed.Marketing:Monitor all social media channels; andSet regular goals and relevant initiatives for marketing and social mediaReporting:Develop weekly and monthly reports on sales, guest matters, operations and others;Communicate reports and other information in a timely manner to the Museum Director;Report on HR-related matters, including but not limited to newly hired employees, to the Museum Director; andDevelop policies and procedures about staffing and operational matters.Skills Needed:Knowledge and experience in business, supervision, and management.Excellent leadership skills, including goal setting, motivating, training and mentorshipExceptional interpersonal and communication skills, including writing, speaking and active listeningEffective conflict resolution and problem-solving skillsGood organization and time managementComfortable in a fast-paced or high-pressure environmentIn-depth knowledge of the customer service industryDemonstrated knowledge of basic economics, budgeting, and accounting principles and practicesIntermediate computer skills in a Microsoft Windows environment.Education/Experience:Minimum of a Bachelor's degree or equivalent in business or a departmentally related field.A minimum of three years of responsible leadership experience in management or supervisory positions.Specialized training in managing human resources, preferred.What to expect?A competitive packageA great workplace with a fun atmosphereSmall team, and a friendly attitude to work; andExperience working with international teams.Job Type: Full-time

Benefits

Health insurancePaid time offSchedule:FlexibleWeekendsPay: $60,000-$70,000