National Operations Director

Main Purpose of PositionThe management of the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.Effective Management of the Regional Financial Performance Revenue Growth : Organic Growth achieved against budget Escalations achieved against budgetGross Margin Improvement : Direct Labour control / % improvement 6 monthlyDirect Other cost reduction / % improvement 6 monthly Contract profitability against budget Pbita improvement / budget achievement : Escalations achieved against budget Overhead cost control : Overhead % compared with budget Overhead cost reduction 6 monthlyNumber of claims / claim value reduction 6 monthly Manage the Region’s cash flow : DSO management / reduction 6 monthly Debt increase beyond 60 days Bad debt movement into 180 days Capex spent vs. budgetEffective Management of Staff with RegionEffective Organisation Regional organisational structure staffed, Allocation of tasks, Job descriptions completeSix monthly appraisals, training needs analysis and scheduleStaff turnover analysis, reduction of staff turnover 6 monthly Staff Development : Succession Planning in place, updated and practiced Employment equity % achievement vs. targets Staff matters : Number of pay queries resolved, unresolved, movement up/down compared 6 monthly Disciplinary cases / dismissals reduction 6 monthly CCMA cases reduction 6 monthlyEffective Management of OperationsCustomer Focus : Retention and customer satisfaction ratings improved Proportion / % of contracts lost reduced Proof of contact / meeting schedule with customers on all levels of management (Sup / CM / CSM / Ops Mng / ROD) Quality of Service : Quality Audit rating, correction plan in place and implementedUtilisation of Ops Procedure Manual on Contract, CM, CSM and Ops Manager levels Contracts % SLA’s in place and signed – 6 monthly improvementShared Best Practice : Specific examples of implementation of BP from other regionsEffective Management of Business Development Function Marketing Plan : In place and integration with National level marketingIdentification of top 5 competitors ID top 3 contracts targeted 6 monthlyEffective Management of Systems Business / Systems Business Development.Progress / success re new business achieved vs. budget on a 6 monthly basisISS / Systems progress vs. target turnover measured 6 monthly Minimum margin %’s achieved wrt systems businessProject management of all new business registered on AccessHealth and SafetyParticipate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.Participate in safety forums created by company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/committee/representative/managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredWear protective clothing all the timeQualificationGrade 12Proven qualification in general management recommendedExperiencePrevious specialized industry within the Security industry Minimum of 3 to 5 years’ general management experienceBusiness acumen - sound understanding of financial information (Profit and Loss Statement)Proven experience in Customer Relationship ManagementSkills and AttributesGoogle for WorkMS Office Computer skills Acting professionally at all timesCommunication (written and verbal)Ability to develop policies and proceduresLeading PeopleManaging ProfessionallyManaging ConflictCommunication (Written and Verbal)NegotiationAwareness of Market EnvironmentDelivery StrategyFinancial SkillsComputer LiteracyWorking with complexityAwareness of the market environmentAbility to respond positively and enthusiastically to changeAttention to detailAbility to support othersWork under pressure