National Service Manager (Automotive)

One of our clients in Dubai is looking for National Service Manager.The service manager oversees the service network of a multi brand company throughout the UAE and is responsible for Profitability, Service standards, controlling costs, building a loyal clientele and maintaining good employee relations. But most importantly, must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.

• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
• Providing training on administrative policies and procedures for all department personnel. Ensuring technicians maintain their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.