NBA Operations Coordinator

Stryx Sports is looking for an Operations Coordinator to join its NBA Basketball School. This is a people-focused, fast-paced role for someone who enjoys working with parents, athletes, coaches, and teams while ensuring the academy’s day-to-day operations run smoothly.The successful candidate must be comfortable with the outlined working schedule, including the possibility of occasional Saturday events, and be able to meet all the requirements and responsibilities of the role.WORKING SCHEDULEMonday - Friday: 11:00 AM – 8:00 PM (inclusive of a one-hour break)Sunday: 3:00 PM – 7:00 PMSaturday: Designated weekly rest day, with occasional attendance at company events as required by business needs, subject to applicable UAE Labour Law provisionsWorking hours may be adjusted from time to time in line with operational requirements, with any additional hours managed in accordance with applicable UAE Labour Law.ABOUT THE ROLEThe Operations Coordinator will be the first point of contact for parents and members at the sports facility, playing an important role in delivering an exceptional customer experience.The role will involve:Customer service and relationship managementProactively coordinate coach schedules, follow up on availability and outstanding confirmations, monitor responses, and ensure timely communication and adherence to operational requirementsParent and member communicationAthlete registrations and onboardingDay-to-day academy administration and operationsSupporting smooth program and facility operationsProactively resolving operational matters and ensuring a positive experience for athletes and familiesREQUIREMENTSValid UAE Driving license 3+ years of relevant experience, preferably within sports, academies, education, hospitality, customer experience, or a similar environmentBachelor’s degree in a relevant fieldProfessional working proficiency in EnglishGood computer literacy, with proficiency in Microsoft Office, Google Drive, Excel/Google Sheets, and other digital systems required for daily operationsManaging conflict Problem solving Strong communication, organisation, and interpersonal skillsCustomer-focused and comfortable working in a fast-paced environmentAbility to manage multiple priorities and work effectively with different stakeholdersWillingness to travel as requiredInterested in joining our team? Please send your CV to hr@stryxsports.com. We look forward to hearing from you!