NDIS Service Coordinator

Job Title: NDIS Service CoordinatorLocation: Townsville, QLD and surrounding areasEmployment Type: Full-Time / Permanent Part-Time (Flexible)Salary: Based on SCHADS + 12% SuperannuationAbout OptimumChoice OptimumChoice is a growing and dedicated NDIS support provider committed to delivering exceptional, participant-centered care. We are currently expanding our premium support services into Queensland and are establishing a brand-new hub in Townsville!We pride ourselves on creating a highly supportive environment for both our participants and our staff. Unlike many providers, we focus on offering secure permanent positions for our support teams because we know that secure workers deliver better care. We are looking for an enthusiastic Service Coordinator to help lead our Queensland expansion.The Role As our Townsville NDIS Service Coordinator, you will be the operational backbone of our local team. You will be responsible for ensuring the smooth delivery of support services, expertly matching participants with the right support workers, and maintaining our high standards of care and NDIS compliance.Key Responsibilities:Coordinate and oversee daily service delivery for NDIS participants, ensuring all supports align with their NDIS goals and funding.Manage efficient rostering and scheduling for support workers (incorporating SCHADS Award requirements like fatigue management and travel times).Assist with onboarding new participants, including developing and reviewing Service Agreements and support plans.Act as the primary point of contact for participants, their families, Support Coordinators, and Plan Managers.Provide leadership, guidance, and ongoing support to a dedicated team of frontline Support Workers.Utilize care management software (experience with platforms like ShiftCare, Astalty, or similar is highly regarded) to track timesheets, case notes, and billing.About You:Demonstrated experience in a Service Coordinator, Rostering, or similar administrative role within the NDIS or disability sector.Strong understanding of NDIS Pricing Arrangements, compliance requirements, and the SCHADS Award.Exceptional communication and interpersonal skills, with a genuine passion for advocating for people with disabilities.Highly organized, proactive, and capable of problem-solving last-minute rostering changes or participant needs.Tech-savvy with the ability to quickly adapt to all-in-one NDIS software systems.What We Offer:Excellent Remuneration: Highly competitive hourly rates based on SCHADS plus 12% superannuation.Job Security: Permanent part-time or full-time contracts with guaranteed hours.Career Growth: Get in on the ground floor of our Queensland expansion with genuine opportunities to step into senior management as we grow.Great Culture: Work for a provider that deeply values reliability, premium care, and the wellbeing of its staff.How to Apply: If you are passionate about making a positive impact in the disability sector and want to help us build an outstanding service in Townsville, we want to hear from you!Click "Apply Now" to submit your resume and a brief cover letter outlining your NDIS experience. You can also email us on info@optimumchoice.com.auOptimumChoice is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with lived experience of disability.