Network and Infrastructure Engineer L2

Who We Are:Novelus Team is a group of innovative people, excessively focused on accelerating technology deployment. Our most important asset is our employees, which is why we focus on providing a progressive, vibrant and empowering culture.Why Novelus:This is a great opportunity to be part of a company with record growth. Novelus employees enjoy a comprehensive set of benefits, including but not limited to:Friendly and collaborative work environmentPersonal and professional growth opportunitiesExposure to dynamic projects and the latest technologiesWho We're Looking For:Maintain reliable operation of the Company's in-scope infrastructure and networks, resolve escalated incidents, and execute controlled maintenance and recovery activities.

What You’ll Do

Administer Windows/Linux servers, Active Directory, DNS/DHCP, virtualization, storage and backup platforms. Maintain system health, access permissions and scheduled operations.Operate and troubleshoot LAN/WAN, switches, routers, Wi-Fi, VPN and connectivity services. Implement approved network and firewall changes in coordination with cybersecurity and the company.Own escalated incidents through diagnosis, service restoration, validation and closure. Collect technical evidence and coordinate L3, OEM, ISP and vendor support where required.Investigate infrastructure alerts, identify performance bottlenecks and monitor CPU, memory, storage and bandwidth utilization. Recommend preventive actions before service degradation occurs.Assess and implement approved patches, upgrades and configuration changes using impact assessments, maintenance windows, testing and rollback procedures.Monitor backup success, investigate failures, verify protection coverage and perform approved restore tests and DR exercises against agreed recovery objectives.Implement approved system hardening, vulnerability remediation, privileged-access controls and certificate renewals in coordination with the cybersecurity engineer.Perform authorized equipment installation, replacement and physical troubleshooting. Guide Service Desk engineers providing onsite assistance and validate the completed work.Investigate recurring incidents, document root causes and implement corrective actions. Maintain known-error records and practical troubleshooting guides.Maintain network diagrams, configurations, asset/CMDB records and operational runbooks. Automate approved repetitive tasks and share knowledge with Service Desk teams.Participate in discovery, knowledge transfer, reverse shadowing and readiness testing. Support major incidents and scheduled maintenance under the agreed roster.What You’ll Need:5–8 years in enterprise infrastructure, including at least 3 years resolving L2 incidents. Recruit complementary strengths: one engineer stronger in networking and one stronger in systems, virtualization, backup and recovery. Prefer CCNA or equivalent competence and CCNP Enterprise [3] for the networking specialist. Select operating-system, virtualization and backup vendor training to match company's installed platforms. Practice restores testing and controlled automation.Networking: TCP/IP, subnetting, VLANs, routing, switching, Wi-Fi, VPN, DNS/DHCP and packet analysis.Systems: Windows Server, Active Directory, Group Policy, Linux administration and permissions management.Virtualization and storage: VM provisioning, hypervisor troubleshooting, high availability, SAN/NAS and storage capacity management.Recovery: Backup administration, restore testing, replication, retention and RPO/RTO understanding.Security: System hardening, patching, vulnerability remediation, MFA and least-privilege access.Monitoring: Alert investigation, log analysis, performance monitoring and capacity forecasting.Automation: PowerShell or Bash; Ansible and Python are additional advantages.Service management: Incident ownership, change control, root cause analysis, documentation and vendor coordination.