Network Engineer

Walk-In Drive at TCS Gandhinagar hiring for Network Engineer!Role: Network EngineerSkill: Networking knowledge / Telecom knowledgeExperience: 1 year to 5 yearsJob Location: GandhinagarShift: 24x7 shiftsInterview Date: 12th Sep 2026, SaturdayEntry Time: 10:00 AM to 12:30 PMInterview Location: Tata Consultancy Services Ltd, Garima Park, IT/ITES SEZ, DA IICT Road, Infocity, Gandhinagar, GujaratThings to carry for interview:• Candidates must carry a copy of their updated resume• It is mandatory to submit a valid copy of TCS application form during the drive• Please carry 2 Photocopies of original Aadhar or PAN card• Candidates must carry a passport size photoEducation:• Minimum 15 years of regular, full-time education (10 + 2 + 3)• Full-time graduation with CCNA Certified• Must have completed 15 years of regular educationMust Have Skills:• Good Communication and interpersonal skills• Experience in last mile access network and network elements routers• Good understanding of telecom processes• Basic understanding of telecom technologies such FTTB FTTN VDSL CopperGPON etc.• Exposure of working on Provisioning configuration of Telecom services• Readiness to work in shifts• Experience in the design, configuration and telecom systems, hardware andsoftware applications.• Understanding of switching systems, cabling and fiber optics.• Knowledge of network topology• Cisco Platforms 78xx, 65xx, firewalls, routers, switches would be addedadvantage• LAN, WAN, WLAN infrastructures• Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP• ATM, MPLS, Frame Relay, and Metro EthernetGood To Have Skills:• Perform configuration, turn-up and testing of managed services equipmentfor day 1 (Service Delivery) customer installations and day 2 (ServiceAssurance) support of existing customers.• Work with off-net providers to troubleshoot connectivity issues withcircuits or vendor supplied Customer Premises Equipment (CPE).• Use various software systems and applications to effectively troubleshootissues and equipment relating to underlying network connectivity, as wellas to identify configuration and other related issues with managed servicesequipment.• Train and mentor supported teams.• Collaborate with and foster relationships with internal and externalcustomersProcess Specific Responsibilities:Networking knowledge / Telecom knowledge with CCNA certified. Basic understanding of telecom technologies such FTTB, FTTN, VDSL CopperGPON.Key Responsibilities:• Handle customer enquiries through Voice, Email, and Chat channels• Resolve customer issues accurately and efficiently within defined timelines• Deliver high levels of customer satisfaction and First Contact Resolution (FCR)• Manage customer complaints and escalations with complete ownership• Maintain accurate records of customer interactions in internal systems• Meet quality, productivity, compliance, and customer experience targets• Work directly with customers while adhering to project timelines and SLAs• Follow Agile ways of working and support continuous improvement initiatives• Collaborate with internal teams to ensure prompt issue resolution• Ensure adherence to organizational policies and customer service standardsEducation:• Bachelor's Degree with CCNA Certification• Minimum 15 years of regular educationTechnical Skills:• Cisco Platforms 78xx, 65xx, firewalls, routers, switches would be addedadvantage• LAN, WAN, WLAN infrastructures• Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP• ATM, MPLS, Frame Relay, and Metro Ethernet• Understanding of switching systems, cabling and fiber optics• Basic understanding of telecom technologies such FTTB FTTN VDSL CopperGPON etc.Soft Skills:• Use various software systems and applications to effectively troubleshootissues and equipment relating to underlying network connectivity, as wellas to identify configuration and other related issues with managed servicesequipment.• Collaborate with and foster relationships with internal and externalcustomers.• Perform configuration, turn-up and testing of managed services equipmentfor day 1 (Service Delivery) customer installations and day 2 (ServiceAssurance) support of existing customers.Preferred Qualifications:• 1-5 years of experience in Networking or Telecom• CCNA Certified• Prior experience in Network and Telecom Domain• Exposure to customer satisfaction and quality metrics