Network Engineer

Job Description

Network Engineer – 2 vaccancies - Level 1.5 & L2

Location: Dubai, UAEWork Arrangement: On-site at client premises

Employment Type: Full-timeNumber of Vacancies: 2 – One L1.5 and One L2Reporting To: Network Team Lead / Service Delivery ManagerRole OverviewWe are seeking experienced Network Engineers to support the operation, security and continuous improvement of enterprise network infrastructure for a government-sector client in the UAE.The successful candidates will manage LAN, WAN, data-centre and wireless environments within an SLA-driven managed-services framework.

The role involves network monitoring, incident resolution, performance optimisation, security enhancement and controlled implementation of network changes across a multi-vendor environment.The L1.5 Engineer will primarily handle operational support, proactive monitoring and first- to second-level troubleshooting. The L2 Engineer will take ownership of complex technical incidents, network enhancements, escalations and the mentoring of junior engineers.Key ResponsibilitiesMonitor, operate and maintain enterprise LAN, WAN, data-centre and wireless networks in accordance with agreed performance and availability SLAs.Configure, troubleshoot and optimise Cisco Catalyst switches and Cisco ISR/Catalyst 8300 routers.Support routing and switching technologies, including BGP, OSPF, EIGRP, VLAN, STP and HSRP/VRRP.Administer Fortinet FortiGate and Cisco firewalls, including security policies, rule-base reviews and IPS/IDS optimisation.Manage Aruba ClearPass Network Access Control and 802.1X authentication across wired and wireless environments.Support Cisco Wireless Controllers, enterprise WLAN infrastructure, wireless site surveys and heatmap-based performance improvements.Maintain WAN connectivity services, including MPLS, SD-WAN, IPSec/SSL VPNs, ISP links, leased lines and federal network connections.Implement network redundancy, failover and load-balancing solutions to support high availability.Apply network security controls, including segmentation, Zero Trust principles, security baselines, firmware upgrades and vulnerability remediation.Record, prioritise and resolve incidents and service requests within established SLA timelines.Execute approved changes in line with ITIL change-management procedures, including risk assessments and rollback plans.Maintain network diagrams, technical documentation, configuration backups, CMDB records and operational handover reports.Participate in major-incident resolution, root-cause analysis and continuous service-improvement initiatives.Level-Specific ResponsibilitiesLevel 1.5 Network EngineerHandle daily network operations and proactive infrastructure monitoring.Resolve routine and moderately complex incidents and service requests.Perform health checks, firmware updates, configuration backups and documentation updates.Implement approved standard or minor network changes.Escalate complex issues to L2/L3 teams with complete diagnostic information.Level 2 Network EngineerLead the investigation and resolution of complex, multi-domain network incidents.Design and implement network changes, segmentation solutions and security improvements.Review changes proposed or implemented by L1.5 engineers.Manage root-cause analysis, problem management, capacity planning and vendor escalations.Provide technical guidance and mentoring to junior engineers.Required Qualifications and ExperienceBachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering or a related discipline. Equivalent professional experience may also be considered.Minimum five years of enterprise or data-centre networking experience for L1.5 positions.Minimum eight years of enterprise or data-centre networking experience for L2 positions.Strong hands-on expertise in Cisco routing and switching technologies.Demonstrated experience administering multi-vendor firewall environments.Previous experience working within an SLA-based, ITIL-aligned managed-services, NOC or SOC environment.Strong knowledge of structured troubleshooting, change management and technical documentation.Fluency in written and spoken English; Arabic language skills would be advantageous.Mandatory CertificationsCCNP Enterprise or CCNP Security.Fortinet NSE 4 or an equivalent firewall certification.Preferred CertificationsPalo Alto PCNSA.Aruba ACCP or ACMP.Cisco CCIE – Enterprise or Security.ITIL 4 Foundation.Core CompetenciesStrong analytical and technical problem-solving abilities.Ability to troubleshoot critical network incidents under pressure.Clear communication and accurate documentation skills.Strong sense of accountability and ownership of SLA commitments.Ability to collaborate with networking, cybersecurity and service-management teams.High attention to security, compliance and change-control requirements