Network Field Technician

Location: Washington DC (Local candidates preferred)Key ResponsibilitiesMonitor, troubleshoot, and resolve network incidents related to LAN, WAN, Wi-Fi, and VPN connectivity.Configure, install, and maintain Cisco routers, switches, and wireless access points.Support enterprise firewall technologies and assist with security-related network issues.Perform network upgrades, hardware replacements, and infrastructure maintenance.Troubleshoot DNS, DHCP, VLAN, routing, switching, and TCP/IP issues.Coordinate with Infrastructure, Security, and Systems teams to resolve complex technical issues.Provide onsite support for network outages, hardware installations, and cable connectivity.Maintain network documentation, diagrams, asset inventory, and change records.Support patching, firmware upgrades, and preventive maintenance activities.Ensure all work is documented accurately in the ticketing system and completed within SLA guidelines.Participate in after-hours maintenance and on-call support when required.Required SkillsStrong knowledge of TCP/IP, DNS, DHCP, VLANs, STP, OSPF, and BGP.Experience with Cisco routers, switches, and wireless controllers.Hands-on experience with Cisco Meraki, Catalyst, or Nexus platforms.Familiarity with firewalls such as Cisco ASA, Fortinet, or Palo Alto.Experience troubleshooting VPN, wireless, and WAN connectivity issues.Knowledge of network monitoring tools such as SolarWinds, PRTG, or Cisco DNA Center.Experience with structured cabling and network hardware installation.Strong understanding of network security best practices.Excellent troubleshooting, communication, and documentation skills.Preferred QualificationsCisco Certified Network Associate (CCNA) required or preferred.CCNP certification is a plus.Experience supporting enterprise environments.Familiarity with Microsoft Azure networking or AWS networking is an advantage.Experience using ServiceNow or similar ITSM ticketing tools.