Network Operations Center Engineer

Role- NOC EngineerExperience- 8-12YRSLocation - Chennai/HyderabadMode of Work - HybridShifts - RotationalJOB SUMMARY• Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.• Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.• Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.• Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.• Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.• Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.• Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.• Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.• Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.• Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.• Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.• Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.• Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.• Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.• Participate in on-call or rotational support and provide senior-level coverage for critical business services.ESSENTIAL RESPONSIBILITIES• Monitoring & Observability Tools• ServiceNow Incident Management• Major Incident Support• Event Correlation & Impact Analysis• Escalation Management• Infrastructure Operations (Windows/Linux/Network/Cloud)• ITIL Process Knowledge• Stakeholder Communication• Operational Reporting & AnalyticsTechnical Skills• Enterprise Monitoring & Observability (Dynatrace, Grafana)• Infrastructure Fundamentals (Windows, Linux, Network, Cloud)• Application & Middleware Monitoring• Root Cause Analysis (RCA) Support• Dashboard & Operational Reporting• Automation Awareness (PowerShell, Python, Ansible preferred)Incident Management Skills• Incident Triage & Prioritization• P1/P2 Major Incident Identification• Escalation Management• SLA Tracking & Governance• Service Restoration Coordination• Bridge Call Support & Incident Documentation• Post Incident Review (PIR) ParticipationOperational Skills• Impact Assessment• Resolver Team Coordination• Shift Handover Management• Runbook & SOP Adherence• Change Awareness & Operational Risk Assessment• Continuous Service Improvement• Operational Analytics & Trend AnalysisSoft Skills• Strong Analytical Thinking• Problem Solving• Effective Communication• Stakeholder Management• Decision Making Under Pressure• Collaboration Across Technical Teams• Ownership & AccountabilityEDUCATION• Any DegreeEXPERIENCE• 8 - 12 years in NOC/Command CenterShift Details• Ready to work in Rotational Shift (24*7 support model)