Network Operations Center Engineer
Morgan McKinley · Pasay, National Capital Region, Philippines
Tailor my CV for this job — freeNetwork Operations Center (NOC) Engineer
You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently. Role ResponsibilitiesContinuously monitor network performance and identify potential issues. Respond to alerts and incidents and diagnose problems.Identify and resolve network connectivity issues, hardware failures and other technical problems.Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.Ensures response and resolutions meet the terms of service level agreements.Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.Work closely with other teams to ensure network reliability and support business operations.Experience / CompetencesBachelor's Degree - Engineering or related discipline requiredLicenses/Certificates/Designations - IT industry networking certifications such as CCNA or JNCIA; or equivalentMinimum 1 year of experience in network operations, preferably in a NOC environment. Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)Basic knowledge in networking monitoring toolsExperience with network devices (Cisco, Juniper, Arista, H3C, etc.) Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferredPossess a customer-centric mindsetExcellent oral and written communicationExcellent problem-solving and troubleshooting skillsAbility to work under pressure and manage multiple tasks simultaneouslyWillingness to learn and adapt to new technologiesFlexibility to work in shifts, including nights, weekends and holidaysNote on the Interview Process: To maintain technical integrity, all interviews for this position (both 1st round with Seniors and 2nd round with Leads) will be conducted strictly in-person during daytime hours at the MOA Pasay office.