Network Operations Center Team Lead

Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the teamMonitor and submit reports about Team's performance progress on action plans communicated by management teamDelegate tasks for tickets, dispatches and PICs to members and assist them for any job related inquiriesProactively works on tickets and responds to emails and urgent cases for all brandsOversee the team and make sure all brands are taken care ofIf no NOC agent is available, works on dispatch or PIC casesWorks with Project Manager and Brand Leads for ticket scrubbing and sends hand off report before end of shiftAccess to updated policies and team performanceProvide coaching, refresher, training, feed backing on quality failures and under performanceReceive and provide feedback to Supervisor and Manager about objectives and action plansFeedback to Account Supervisor and ManagerFacilitate team huddles and provides feedback to membersFacilitate team socializationsRequirementsTier 3 certification or industry standard certification, not limited to Cisco CCNA is requiredMinimum of 2 years on a Level 2 technical helpdesk experience